Updated: May 04, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

My MacBook Air won’t turn on

All I see on the screen is the Apple logo and a thin black line. Initially looked like it was updating. Model from around 2012-14

Short summary:

  1. Press and hold the power button for approximately 10 seconds until the screen goes blank.
  2. Release the power button.
  3. Press the power button again to turn the device back on.
  4. Check if the issue still persists after the device has restarted.

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Can you take me a photo screen of your MacBook Air, please?


Customer Replay

Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 5359160

Thank you!
How long is it in this state?

Customer Replay

About 1/2 hour

Noted. Have you tried to reboot it?

Customer Replay

How would I do that?

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Top answer

Let's try to reboot it. Please, press&hold the power button for approx 10 seconds, till the screen goes blank.
Then press the power button to turn it back on and check if the issue still persists.

Customer Replay

Looks like it is working fine now. Thanks again. Will use your group again!

Glad to hear that your issue is resolved, *****!

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