My Kindle keeps saying that the password is incorrect
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
I have the answer for the question that Spectrum gave me on my tower. It has always worked until now. Now it doesn't recognize it.
Ok, got it
Could you check if you are entering in upper case or lower case because the password for the wireless network is case-sensitive.
I entered it with all lower case and it still doesn't work. Always has????
Do you have access to your router ?
yes
Can you look at the password on the back and exactly enter it again ?
*****
👍
Did you re-enter the password every time you connected or did you connect automatically?
I think it was automatic but it stopped working a couple of months ago and I haven't had time to pursue why.
*****, and now you can connect to Wi-Fi at all?
It just says incorrect password?
Ok, understood
Did you try to restart it?
how do I do that?
Do the following steps, please:
- Press and hold the power button until either a power dialog box appears or the screen goes blank.
- Continue holding the power button for 40 seconds, then release it.
Where is the power button?
It must be somewhere on the body
Found it. It was on the bottom, It is rebooting now.
Great.
Let me know when you are done.
It looks like all it well. So, the power button was the whole secret. Thanks.
Always welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thanks- enjoy your day.
I am so pleased to see your issue got resolved!
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