Updated: April 03, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

My Kindle keeps saying that the password is incorrect

but it is what the Spectrum router assigned me and it has worked for several years??? I have been connected with Amazon free books and Good Reads until now

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Customer Replay

I have the answer for the question that Spectrum gave me on my tower. It has always worked until now. Now it doesn't recognize it.


Ok, got it
Could you check if you are entering in upper case or lower case because the password for the wireless network is case-sensitive.

Customer Replay

I entered it with all lower case and it still doesn't work. Always has????

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Do you have access to your router ?

Customer Replay


Can you look at the password on the back and exactly enter it again ?

Customer Replay


Did you re-enter the password every time you connected or did you connect automatically?

Customer Replay

I think it was automatic but it stopped working a couple of months ago and I haven't had time to pursue why.

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*****, and now you can connect to Wi-Fi at all?

Customer Replay

It just says incorrect password?

Ok, understood
Did you try to restart it?

Customer Replay

how do I do that?

Do the following steps, please:

  1. Press and hold the power button until either a power dialog box appears or the screen goes blank.
  2. Continue holding the power button for 40 seconds, then release it.
Customer Replay

Where is the power button?

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It must be somewhere on the body

Customer Replay

Found it. It was on the bottom, It is rebooting now.

Let me know when you are done.

Customer Replay

It looks like all it well. So, the power button was the whole secret. Thanks.

Always welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thanks- enjoy your day.

I am so pleased to see your issue got resolved!

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