Created: November 18, 2022

My Kindle keeps saying that the password is incorrect

but it is what the Spectrum router assigned me and it has worked for several years??? I have been connected with Amazon free books and Good Reads until now
Last Edit: November 18, 2022
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
Customer Reply
I have the answer for the question that Spectrum gave me on my tower. It has always worked until now. Now it doesn't recognize it.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Ok, got it
Could you check if you are entering in upper case or lower case because the password for the wireless network is case-sensitive.
Customer Reply
I entered it with all lower case and it still doesn't work. Always has????
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Do you have access to your router ?
Customer Reply
yes
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Can you look at the password on the back and exactly enter it again ?
Customer Reply
*****
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
👍
Did you re-enter the password every time you connected or did you connect automatically?
Customer Reply
I think it was automatic but it stopped working a couple of months ago and I haven't had time to pursue why.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
*****, and now you can connect to Wi-Fi at all?
Customer Reply
It just says incorrect password?
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Ok, understood
Did you try to restart it?
Customer Reply
how do I do that?
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Do the following steps, please:
1. Press and hold the power button until either a power dialog box appears or the screen goes blank.
2. Continue holding the power button for 40 seconds, then release.
Customer Reply
Where is the power button?
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
It must be somewhere on the body
Customer Reply
Found it. It was on the bottom, It is rebooting now.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Great.
Let me know when you are done.
Customer Reply
It looks like all it well. So, the power button was the whole secret. Thanks.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Always welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No thanks- enjoy your day.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
I am so pleased to see your issue got resolved!