Created: November 3, 2022

My kindle doesnt seem to hold a charge

When I disconnect the paperwhite from the power source there is no light and I cant turn it on
Last Edit: November 3, 2022
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Nice to meet you, *****!
What troubleshooting steps have you tried already?
Customer Reply
There is a button on the bottom which I pushed and also held my finger on the page
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Ok
Have you seen the orange light charge indicator blinking repeatedly after you disconnected your device from power?
Customer Reply
It goes from orange to green, never blinking
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Got it
Customer Reply
It stays a solid orange then to green
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Can you please press and hold down the power button for 40 seconds? Then turn the device back on by hitting the power button again.
Let me know how everything is going.
Customer Reply
It did flash, came on and now appears to be loading something.
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Ok
Let me know when it's done.
Customer Reply
its done and appears to be searching
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Ok, is everything working right now?
Customer Reply
yes, what happened?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
It's a common bug that sometimes appears on Kindle.
Customer Reply
is there anyway i can remove it?
The green light doesnt show thats its fully charged
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Well, it shouldn't appear anytime soon
So, you can continue use your device
Customer Reply
Even though it doesnt show thats its charged??
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Right now, it's turned on, correct? So, you can use it. Then try to put it on charge again and see if the same problems occur.
Customer Reply
ok, thanks
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
You too, *****!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
no, thanks
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I am so pleased to see your issue got resolved!