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My kindle doesnt seem to hold a charge
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting steps have you tried already?
There is a button on the bottom which I pushed and also held my finger on the page
Ok
Have you seen the orange light charge indicator blinking repeatedly after you disconnected your device from power?
It goes from orange to green, never blinking
Got it
It stays a solid orange then to green
Can you please press and hold down the power button for 40 seconds? Then turn the device back on by hitting the power button again.
Let me know how everything is going.
It did flash, came on and now appears to be loading something.
Ok
Let me know when it's done.
its done and appears to be searching
Ok, is everything working right now?
yes, what happened?
It's a common bug that sometimes appears on Kindle.
is there anyway i can remove it?
The green light doesnt show thats its fully charged
Well, it shouldn't appear anytime soon
So, you can continue use your device
Even though it doesnt show thats its charged??
Right now, it's turned on, correct? So, you can use it. Then try to put it on charge again and see if the same problems occur.
ok, thanks
You too, *****!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
no, thanks
I am so pleased to see your issue got resolved!
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