Hello, thank you for using Howly.
When you turn on the Brother does it have any indication on it?
No. It does not power on.
Understood, do you have another power cable to try?
This model uses standart power cable
Hmmm. I may be able to find one. Can I have a minute?
Sure, take your time
It is possible that the cable was faulty, will be good if we try with another cable
I tried another cable. Nothing.
Press and hold the power button for around 10 seconds
The printer might try to turn on, let me know if you notice anything
Nothing.
Tell me please does the power cable connected directly to an outlet?
Yes.
Please try this:
Done. That did it. I am back in the game.
Great!
Check if everything works fine
It's printing and copying. I'll take a breather on the scanning. Thanks.
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
Nope. Thanks for your help! Have a great day.
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