My insta profile has been hacked

Nice to meet you, *****!
What troubleshooting steps have you tried, *****?

Ok, you can't reset your password, correct?

Then you need to follow the instructions below:

1. From the login screen inside the Instagram app, tap "Forgotten password?". Select your Username, put it in the field, then tap Next.
2. After that you'll see a screen with a linked email and phone number, but you need to tap "Can't reset your password?".
3. On the following screen please choose the option "Try another way".
4. Then pick "My account was hacked". After that, you will be asked a question if you have photos of yourself in your profile.
5. Enter any e-mail address you have access to so Instagram can contact you

The next part:
If you request support for an account with photos of you, you'll be asked to take a video selfie of you turning your head in different directions to help Instagram check that you’re a real person and confirm your identity. Once you submit the video selfie to help verify your identity, you’ll receive an email from Instagram at the secure email address you provided. This video is needed to ensure you are a real person and that you are who you say you are.
Keep in mind that the video you submit will never be visible on Instagram and will be deleted within 30 days.
Let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!

Ok, can you send me the screenshot?

These error shows up when are you using the Instagram app or Instagram website?

What if you restart the app?
I mean close it completely and reopen it.

As I option we can try to reinstall the application, but mostly I think its the problem on Instagram side.
Yes of course.

I got you.

Good.

Don't worry.

Let's try to send your selfie video verification to Instagram support.

Before we start, may I ask you to reinstall the Instagram app?

In this case, no.
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.

1. From the login screen inside the Instagram app, tap "Forgotten password?". Select your Username, put it in the field, then tap Next.
Thank you.

2. After that you'll see a screen with a linked email and phone number, but you need to tap "Can't reset your password?".

3. On the following screen please choose the option "Try another way".

Do you have any other device to perform it from there?

Sure. Take your time.

I got you.
That's okay.

In this case, I'd recommend waiting 24 hours and repeating the steps I sent.

Unfortunately, I can't do this. I'm sorry.

I can duplicate the instructions to your email if you want.

The review process may take up to two business days, and while they review your video selfie, you will not have access to your account until they confirm it's you.

Yes, Instagram disables your account if it is being reported repeatedly under the same category.

Don't worry, that's my job.

They usually don't answer.

Yes, and after that, they'll contact you for sure.