Created: November 28, 2022

My hp wireless printer and scanner is no longer working

Everything seems to be in order, but when I click on the print it does not print. The machine seems to be working and is hooked up the internet, and it goes through all the steps, but shoots out a blank page. I bought this printer in August of this year so it should be under warranty.
Last Edit: January 6, 2023
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Jessica Miller
Jessica Miller Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jessica Miller
Jessica Miller Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Thank you
Jessica Miller
Jessica Miller Tech Expert & Writer
What is the model of your printer?
Customer Reply
Could you tell me where to locate that?
It is an Envy 6055e
Jessica Miller
Jessica Miller Tech Expert & Writer
This information is commonly found on the front, back, or bottom of the printer.
Okay ,thanks
Customer Reply
Is that the number you needed?
Jessica Miller
Jessica Miller Tech Expert & Writer
Yes, thank you.
Customer Reply
ok
Jessica Miller
Jessica Miller Tech Expert & Writer
Please, try this:
1. Make sure your device is on the same wireless network as your printer.
2. Open HP Smart, and then select your printer, if it is not already selected.
3. Under Tools, click Print Quality Tools.
4. Next to Clean Printhead, click Clean or Clean Printheads.
5. After the printhead cleaning procedure, the printer prints a Print Quality Diagnostic report.
6. Examine the print quality on the Print Quality Diagnostic report.
7. If the print quality is acceptable, close the app and stop troubleshooting.
If the print quality is unacceptable, click Second Level Cleaning or Level 2 Cleaning in the app to perform the next level of cleaning.
If print quality is still unacceptable, wait 30 minutes and repeat this cleaning cycle.
Customer Reply
Would that be dirver support 1?
I don't see HP Smart
I found HP Smart, hang on
Jessica Miller
Jessica Miller Tech Expert & Writer
Okay, great
Customer Reply
Ok, it is not printing that well, but is now at least printing, so I wait 30 minutes and start the cleaning process over?
Jessica Miller
Jessica Miller Tech Expert & Writer
Please, also check this:
1. Open HP Smart, and then select your printer, if it is not already selected.
2. Estimated ink levels display next to your printer.
If none of the ink cartridges are low on ink, you do not need to replace them yet. Skip to Print a Print Quality Diagnostic report.
If any of the ink cartridges are low on ink, go to Replacing Ink Cartridges for steps to replace any critically low or empty ink cartridges, and then try to print again.
Customer Reply
ok
Jessica Miller
Jessica Miller Tech Expert & Writer
Okay :)
Customer Reply
I don't see Replacing Ink Cartridges, my black looks low
My color however is not vivid when it prints
Jessica Miller
Jessica Miller Tech Expert & Writer
Okay, seems you need to change cartridges if black is low.
Customer Reply
I bought an extra cartridge when I purchased the machine, but I can't seem to find it now. I guess I will have to go and purchase another one. Should I end this session and see if replacing the cartridge will work and contact you later if needs be?
Jessica Miller
Jessica Miller Tech Expert & Writer
Yes, exactly.
We are available 24/7, you can refer your questions anytime.
Customer Reply
Do you think the black ink cartridge will help with the color? Because on the test print it is not vibrant, but doesn't seem to need to be replaced. I haven't used the color much.
It looks like the color may be about 1/2 used
Jessica Miller
Jessica Miller Tech Expert & Writer
Depends on the level that was shown. You said that the level is low, so I recommended that you replace the cartridge.
Okay, I think 1/2 should be enough.
Customer Reply
The black is low, but not the color
Jessica Miller
Jessica Miller Tech Expert & Writer
Okay, I understand.
Customer Reply
ok
Jessica Miller
Jessica Miller Tech Expert & Writer
Check for ink smears on the back of printouts:
If there are smears of ink on the back of your printouts, use an automated tool in the HP Smart app to resolve the issue.
1. Make sure your device is on the same wireless network as your printer.
2. Open HP Smart, and then select your printer, if it is not already selected.
3. Under Advanced, click Advanced Settings.
4. Click Print Quality Toolbox, or, under Tools, click Utilities, and then tap Print Quality Toolbox.
5. Click Clean next to Clean Smear.
6. A Rib Smear cleaning in progress message displays, and the printer ejects a blank page.
After cleaning ink smears, send a print job.
Customer Reply
there are not smears on the back of the printout
Jessica Miller
Jessica Miller Tech Expert & Writer
Okay, thanks
And this:
1. Make sure your device is on the same wireless network as your printer.
2. Open HP Smart, and then select your printer, if it is not already selected.
3. Under Tools, click Printer Reports.
4. Next to Print Quality Report, click Print.
5. A Print Quality Diagnostic report prints.
Customer Reply
That just gave me the same copy as the other two, color is still not vivid
Jessica Miller
Jessica Miller Tech Expert & Writer
None of the colors at all?
Customer Reply
Yes the color does look a bit more vivid on the one, and says color vivid
My 30 minutes is up, and I have been able to find my black cartridge, so I will clean it once more and if I get the same results I will put the new cartridge in. Thank you for you help!
Jessica Miller
Jessica Miller Tech Expert & Writer
Yes, let's try it again :)
Customer Reply
Ok, would you be able to help me with replacing the cartridge. The fellow who helped me set up the printer put them in so I am not sure what to do.
Jessica Miller
Jessica Miller Tech Expert & Writer
Let's start with this:
1. Turn on the printer.
2. Load plain white paper into the input tray.
3. Lift the ink cartridge access door by using the recessed areas on the sides of the printer until it locks into place.
4. The carriage moves slightly to the left.
5. Wait until the carriage is idle and silent before you continue.
6. Lift the lid on the ink cartridge slot, and then pull up on the ink cartridge to remove it from the slot.
7. Remove the new ink cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.
8. Remove the plastic tape from the ink cartridge using the pull tab.
Customer Reply
Yay! It looks like it is working. I guess the new cartridge I bought was first placed in the printer, so I have just put in the original one that came with the printer when I bought it. I imagine it will not last me as long, but I checked the supply level and it is back up to the top. I appreciate so much your patience with me. Thank you so much for getting my printer up and running again. I gave you a thumbs up but if I could rate the service you have given me I would say you get an A+! Thanks again for your help. I am very pleased!
Jessica Miller
Jessica Miller Tech Expert & Writer
That's great!
I am so pleased to see your issue got resolved!

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