Updated: March 15, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

My hotmail acct was broken into so I could not receive emails

MSN contacted me and they went into my computer and took 4 hours to check the status. At the end I was told that the only way to protect my hotmail from cyber attack would be through them and it would cost $899 for three years????

Hello, thank you for using Howly.
I think it was scammers, *****. I recommend not sending any money to them.
Are you able to log in to your Hotmail account now?


Customer Replay


Got it.
In this case, you can continue using your account.
And please don't send any money there, it won't help.

Customer Replay

Can you help with this kind of problem?

Here are my recommendations:

  1. Create a strong password and don't share it. A strong password contains letters, numbers, punctuation, symbols, and numbers.
  2. Never reply to emails asking for your password.
  3. Turn on two-step verification.
  4. Check your account's recent activity.
  5. Add an alternate email address and mobile phone number to your account.
Customer Replay

Do you do this kind of protection?

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We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Hotmail, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're going to do everything we can to help.
In your case, following these recommendations will be enough to protect your account.

Customer Replay

They told me only they are able to fix hotmail because MSN owns hotmail?
I think you already answered myquestion

Yes, I am not sure that is was a real MSN.
And I can't find any information that they provide this service for 899$, so I don't think that it is a good idea.

Customer Replay


You are welcome, *****!
Is there anything else I can do for you today?

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