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My home internet modem keeps rebooting on its own and will not stabilize so the devices in the home can connect with it
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****! That's a lovely name to have!
How do you know it not allows you to connect?
I receive a message stating cannot connect to metwork
Can you name the brand and model of your router?
ubee
Okay, thanks.
Try using a different power outlet. Use an uninterrupted power supply to protect your router from power outages. Make sure that you're using the power adapter that came in the box with your router.
model name ubc 1322
Great, thank you. Can you try to use different outlet?
Yes. I have tried all of the outlets downstairs and upstairs and issue is the same.
Did you try anything else, *****?
I can try to move the internet modem again to see if it works,but I did try relocating the modem three times in all of the locations in the home.
No need in this at the moment, thank you.
Make sure that you’re using the power adapter that came in the box with your router.
I replaced the modem with the same brand hoping that a new modem would be different.
Is this a second one that has same issue?
Yes.
New modem same issue.
Did you follow the instruction in your manual to connect everything properly?
I had a technician come out and check the cable lines to our house and he indicated there were no issues with the lines.
Yes. I followed the steps correctly.
Thank you, *****.
I do not understand why it will not remain stable.
It will stabilize for a few minutes then it will automatically start rebooting over and over.
Yes, I remember. Thanks.
Overheating is a big problem for Ubees. Are you sure it doesn't positioned in a place of heat?
I am sure. It is not on the floor and it is in an upright position.
Good.
I can check the temperature of the modem in a few minutes. I just unplugged the modem.
When you try to hard reset it, do you unplug it for 30+ seconds?
I unplugged it for 2 minutes after the hard reset.
That's great.
It has a reset pin hole in the back.
Did you use it too?
When I used the reset pin hole in the back I held it for 15 seconds before releasing the reset button as instructed.
Yes and what was the result?
I am at at a lost here. The same result as before not stabilizing to connect devices and constantly rebooting.
Thank you.
I am about to reconnect a new Ubee modem that has a new network name and password to see if the third time is the charm.
Let me know the result after.
Okay. Connecting the equipment now.
Take your time.
Thanks.
Did you try to connect your provider?
Yes. They were at a lost as well.
Okay.
I feel like I am going to network security school to solve/troubleshoot my own paid issue.
They sent out a technician who could not resolve the issue twice.
Can you use other brand? Or at least model?
Yes. I can try that too. Thanks.
How is the third one?
Still booting up.
Okay.
It is buffering now.
I am waiting to see if it will stabilize so I can try the password for connection.
Yes, good idea.
I am refreshing the wifi to see what networks are available, I will locate mine, and then I will try to connect with password.
Good, you are a very tech savvy person, *****.
Thank you. I am a fourth grade teacher so maybe that helps in this situation.
I am sure you are a great teacher!
If I had kids, I wish them the teacher like you, *****.
LOL. Thanks.
It is connecting to my phone and laptop. I will try my T.V. and app streamer next.
That's something.
Will wait for other devices.
Thank you for waiting.
Thank you for your hard work checking this all.
My son's laptop connected and his SMART TV. I am checking my TV and Laptop, and my husband's devices next.
That's a lot of devices. Are you sure it can handle so many connections?
*****, how is it going?
Yes. All devices connected and holding stable. Thank you.
Do you have any additional questions I can help you with?
Good bye and thank yo for your support.
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