Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****! That's a lovely name to have!
How do you know it not allows you to connect?
How do you know it not allows you to connect?
Customer Reply
I receive a message stating cannot connect to metwork
Can you name the brand and model of your router?
Customer Reply
ubee
Okay, thanks.
Try using a different power outlet. Use an uninterrupted power supply to protect your router from power outages. Make sure that you're using the power adapter that came in the box with your router.
Try using a different power outlet. Use an uninterrupted power supply to protect your router from power outages. Make sure that you're using the power adapter that came in the box with your router.
Customer Reply
model name ubc 1322
Great, thank you. Can you try to use different outlet?
Customer Reply
Yes. I have tried all of the outlets downstairs and upstairs and issue is the same.
Did you try anything else, *****?
Customer Reply
I can try to move the internet modem again to see if it works,but I did try relocating the modem three times in all of the locations in the home.
No need in this at the moment, thank you.
Make sure that you’re using the power adapter that came in the box with your router.
Make sure that you’re using the power adapter that came in the box with your router.
Customer Reply
I replaced the modem with the same brand hoping that a new modem would be different.
Is this a second one that has same issue?
Customer Reply
Yes.
New modem same issue.
New modem same issue.
Did you follow the instruction in your manual to connect everything properly?
Customer Reply
I had a technician come out and check the cable lines to our house and he indicated there were no issues with the lines.
Yes. I followed the steps correctly.
Yes. I followed the steps correctly.
Thank you, *****.
Customer Reply
I do not understand why it will not remain stable.
It will stabilize for a few minutes then it will automatically start rebooting over and over.
It will stabilize for a few minutes then it will automatically start rebooting over and over.
Yes, I remember. Thanks.
Overheating is a big problem for Ubees. Are you sure it doesn't positioned in a place of heat?
Overheating is a big problem for Ubees. Are you sure it doesn't positioned in a place of heat?
Customer Reply
I am sure. It is not on the floor and it is in an upright position.
Good.
Customer Reply
I can check the temperature of the modem in a few minutes. I just unplugged the modem.
When you try to hard reset it, do you unplug it for 30+ seconds?
Customer Reply
I unplugged it for 2 minutes after the hard reset.
That's great.
Customer Reply
It has a reset pin hole in the back.
Did you use it too?
Customer Reply
When I used the reset pin hole in the back I held it for 15 seconds before releasing the reset button as instructed.
Yes and what was the result?
Customer Reply
I am at at a lost here. The same result as before not stabilizing to connect devices and constantly rebooting.
Thank you.
Customer Reply
I am about to reconnect a new Ubee modem that has a new network name and password to see if the third time is the charm.
Let me know the result after.
Customer Reply
Okay. Connecting the equipment now.
Take your time.
Customer Reply
Thanks.
Did you try to connect your provider?
Customer Reply
Yes. They were at a lost as well.
Okay.
Customer Reply
I feel like I am going to network security school to solve/troubleshoot my own paid issue.
They sent out a technician who could not resolve the issue twice.
They sent out a technician who could not resolve the issue twice.
Can you use other brand? Or at least model?
Customer Reply
Yes. I can try that too. Thanks.
How is the third one?
Customer Reply
Still booting up.
Okay.
Customer Reply
It is buffering now.
I am waiting to see if it will stabilize so I can try the password for connection.
I am waiting to see if it will stabilize so I can try the password for connection.
Yes, good idea.
Customer Reply
I am refreshing the wifi to see what networks are available, I will locate mine, and then I will try to connect with password.
Good, you are a very tech savvy person, *****.
Customer Reply
Thank you. I am a fourth grade teacher so maybe that helps in this situation.
I am sure you are a great teacher!
If I had kids, I wish them the teacher like you, *****.
If I had kids, I wish them the teacher like you, *****.
Customer Reply
LOL. Thanks.
😄
Customer Reply
It is connecting to my phone and laptop. I will try my T.V. and app streamer next.
That's something.
Will wait for other devices.
Will wait for other devices.
Customer Reply
Thank you for waiting.
Thank you for your hard work checking this all.
Customer Reply
My son's laptop connected and his SMART TV. I am checking my TV and Laptop, and my husband's devices next.
That's a lot of devices. Are you sure it can handle so many connections?
*****, how is it going?
*****, how is it going?
Customer Reply
Yes. All devices connected and holding stable. Thank you.
Do you have any additional questions I can help you with?
Customer Reply
Good bye and thank yo for your support.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
We are available 24/7, you can refer your questions anytime.
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