Hello, thank you for contacting Howly I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
You use Gmail App for your emails?
You use Gmail App for your emails?
Customer Reply
I have three email accounts. One yahoo and two gmail. Both the Gmail accounts are got work work and cannot be mix in my yahoo
Can you please tell me what application on your phone you use to view your emails?
Customer Reply
Gmail app and yahoo app. I need to keep those deparate
Separate
Separate
Got it, allow me a moment, please.
Please follow this:
Open your Gmail -> In the Top-Right corner tap on account circle
How mush account do you see there?
Please follow this:
Open your Gmail -> In the Top-Right corner tap on account circle
How mush account do you see there?
Customer Reply
I see both my gmails accounts, but when i open the one it is all mixed up with my yahoo mail
Can you click on the three dashes in the top left corner in the Gmail app?
You should see all your folders
Do you see 'Primary' or 'Inbox' there?
You should see all your folders
Do you see 'Primary' or 'Inbox' there?
Customer Reply
Visitor uploaded: Screenshot.jpg
Please, click on 'Primary'
Do you still see mixing emails?
Do you still see mixing emails?
Customer Reply
Yes
Got it, *****
Could you open that email from Yahoo?
I mean this one:
Agent uploaded: Image.png
Could you open that email from Yahoo?
I mean this one:
Agent uploaded: Image.png
Customer Reply
My yahoo now only has yahooail in it. Bur my yahoo ail is still mixed in gmail when I open the gmail
I think you still have a Yahoo account in your Gmail app.
Customer Reply
Yes
Please follow the next steps:
Open your phone's Settings app.
Tap Passwords & accounts. If you don't see "Accounts," tap Users & accounts.
Under "Accounts for," tap the account you want to remove And then Remove account.
To confirm, tap Remove account And then OK.
Open your phone's Settings app.
Tap Passwords & accounts. If you don't see "Accounts," tap Users & accounts.
Under "Accounts for," tap the account you want to remove And then Remove account.
To confirm, tap Remove account And then OK.
Customer Reply
No it's not there but my specific gmail has the Yahoo emails mixed in
It seems like you have forwarded some emails from your Yahoo account to Gmail.
Customer Reply
Only a couple that were sent to the wrong acct
Got it, *****
Customer Reply
Even whee I remove the Yahoo account, once I re install it again gets mix with in my accr gmail
You need to remove Yahoo account from Gmail app
Customer Reply
It's no longer in my gmail app but is still mix in
My gmail app on contains gmail acct
My gmail app on contains gmail acct
Can you please check if you receive new Yahoo letters for the next 24h, and after come back to us?
Customer Reply
OK. Thank you
You are welcome!
Customer Reply
The broblem with my gmail still not fixef
Welcome back!
Have you already checked if you receive new Yahoo letters?
Have you already checked if you receive new Yahoo letters?
Customer Reply
I did get more yahoo emails which are again sitting in yahoo account as well as my Gmail acct
I see.
Find and click on "Settings" in your Gmail account, then on the Settings page Click on "Accounts and Import" tab; Find item "Import mail and contacts"; then deleted my yahoo email address from there; Find item "Check email from other accounts", then also delete whatever show up there;
You can follow the steps above to remove Yahoo account from Gmail app.
Find and click on "Settings" in your Gmail account, then on the Settings page Click on "Accounts and Import" tab; Find item "Import mail and contacts"; then deleted my yahoo email address from there; Find item "Check email from other accounts", then also delete whatever show up there;
You can follow the steps above to remove Yahoo account from Gmail app.
Customer Reply
I don't have the Accounts and Import tab.
Do you use the Gmail app?
Customer Reply
Yes
You may also try to click Google Account Settings. Click Disconnect. Under "Third-party apps," click Yahoo. Click Remove access.
Customer Reply
It didn't anything
Can you please try to log in to your Gmail account from the web page and try to find it again?
Customer Reply
Ok
Please, keep me posted.
Customer Reply
When I open a Gmail account from the web, it takes back to my open account.
I don't know how to log out. It doesn't give me that option
I don't know how to log out. It doesn't give me that option
Open Gmail. In the top right, click your photo. Click Sign out.
Customer Reply
Visitor uploaded: Image.jpg
Please, click on one of these accounts first.
Customer Reply
I did and that is what comes up. The account onto the top is the one open
Please, click on "manage accounts on this device".
Customer Reply
Visitor uploaded: Image.jpg
Now,click on one of these accounts.
Customer Reply
Visitor uploaded: Screenshot.jpg
If you`d like to log out from this account click on "remove account".
Customer Reply
Did it. I added it to my Google account and it does the same thing
What exactly did you add to your Google account?
Customer Reply
NY gmail again
Do you see the "Settings" button in your Gmail account?
Click on "manage your Gmail account".
Click on "manage your Gmail account".
Customer Reply
Done
The you need to click on "Settings" in your Gmail account, then on the Settings page Click on "Accounts and Import" tab; Find item "Import mail and contacts"; then deleted my yahoo email address from there; Find item "Check email from other accounts", then also delete whatever show up there;
Customer Reply
I don't get that item Accounts and Imports"
I am so sorry, I am still working on your request!
Do you have the ability to use your desktop?
Do you have the ability to use your desktop?
Customer Reply
Yes
I am starting it
I am starting it
Okay, thanks. Please follow the instructions with your desktop
Let us try this way:
1. Sign in to your gmail account at https://myaccount.google.com/privacy
2. Under “Your personal info” click on the section “Email”
3. On the next page, click on “Alternate emails” or “Advanced>Alternate Emails”
4. You can remove alternate emails by clicking on the trash can icon next to each email
Let us try this way:
1. Sign in to your gmail account at https://myaccount.google.com/privacy
2. Under “Your personal info” click on the section “Email”
3. On the next page, click on “Alternate emails” or “Advanced>Alternate Emails”
4. You can remove alternate emails by clicking on the trash can icon next to each email
Customer Reply
Did it .
Everything is okay?
Customer Reply
Do I have restart
No still the same
No still the same
Could you try to restart it?
Customer Reply
OK, I will lose you far a min
I'm back. Same problem
I'm back. Same problem
Please tell me can you log in to your Yahoo account on the Yahoo website?
Customer Reply
I did. My yahoo email is good
Please go to the Yahoo website and click the gear in the upper-right corner of the page, next to your name.
Then select More Settings.
Then select Mailboxes.
Do you see it?
Then select More Settings.
Then select Mailboxes.
Do you see it?
Customer Reply
I don't have that
Are you on the Yahoo website right now?
Customer Reply
Yes
Okay, got you!
Please tap on your account icon.
Click* sorry
Please click on the "Mail".
Please tap on your account icon.
Click* sorry
Please click on the "Mail".
Customer Reply
OK. I have the extra setting open and the mailbox open. The account showing is my yahoo acct
Could you send me a photo, please?
Customer Reply
Visitor uploaded: Image.jpg
Thank you!
Click the primary mailbox account.
Click the primary mailbox account.
Customer Reply
Thus is all I get. The previous picturd
Okay, got you.
Allow me a moment, please!
Do you see Forwarding field?
Allow me a moment, please!
Do you see Forwarding field?
Customer Reply
I just checked my email account and it is all good now.
Is the issue resolved now?
Customer Reply
Yes. It looks like nit
Perfect.
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
I think you did a lot for me. Sorry to have been such a pain
It is totally okay, thank you for patience.
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
And have a good weekend
Thanks. Have a lovely day ahead!
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