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My fitbit isn't charging
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please tell me when and how did the problem occur?
my fitbit won't charge
Got you
What troubleshooting have you done so far?
none
I see
Guess I didn't know what to do
No worries!
Does any error message appear on your device's screen?
no
Got it
First, please check if the pins on the device or charging cable aren't dirty.
what are you calling pins?
Charging contacts
they appear to be clean
Okay
Do you use the charging cable that came with your device?
yes
Great
Have you tried restarting your device?
do you mean from the very beginning
After it stops charging
I can't get anything to come up
I see
Please try plugging your device into another source and leave it for at least 30 minutes.
Let me know if it works.
OK
Thanks!
Do you have any additional questions I can help you with?
no
Okay
Please keep me posted!
I plug it into another outlet and it didn't work
Got it. Did you try using another cable?
I only have the cable that has the device that connects to the fitbit
Got it. Hold on.
May I have the exact model of your Fitbit device?
where do I find the model #
What does it look like?
is it this 1B5ACF50692A
There is no such a model, *****.
Could you please describe your Fitbit watches?
fitbitionic
Got it. Thank you.
It is a new device?
IC 8542A.FB503 ?
Got it. Thank you :)
When did you purchase it?
Maybe 3 years ago
I see.
Put it on charge. Then restart the Ionic by pressing the left-hand and right-bottom buttons until the logo comes up and repeat the restart.
Do this a few times and see if the screen comes to life.
hang on a minuet
Sure :)
it's working !
Great :)
I am happy that the issue was resolved, *****.
Thank You.....me too
We are glad that you have resolved your issue using Howly!
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