Updated: March 24, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

My fitbit isn't charging

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Could you please tell me when and how did the problem occur?

Customer Replay

my fitbit won't charge

image


Got you
What troubleshooting have you done so far?

Customer Replay

none

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Customer Replay

Guess I didn't know what to do

No worries!
Does any error message appear on your device's screen?

Customer Replay

no

Got it
First, please check if the pins on the device or charging cable aren't dirty.

Customer Replay

what are you calling pins?

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Charging contacts

Customer Replay

they appear to be clean

Okay
Do you use the charging cable that came with your device?

Customer Replay

yes

Great
Have you tried restarting your device?

Customer Replay

do you mean from the very beginning

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After it stops charging

Customer Replay

I can't get anything to come up

I see
Please try plugging your device into another source and leave it for at least 30 minutes.
Let me know if it works.

Customer Replay

OK

Thanks!
Do you have any additional questions I can help you with?

Customer Replay

no

Okay
Please keep me posted!

Customer Replay

I plug it into another outlet and it didn't work

Got it. Did you try using another cable?

Customer Replay

I only have the cable that has the device that connects to the fitbit

Got it. Hold on.
May I have the exact model of your Fitbit device?

Customer Replay

where do I find the model #

What does it look like?

Customer Replay

is it this 1B5ACF50692A

There is no such a model, *****.
Could you please describe your Fitbit watches?

Customer Replay

fitbitionic

Got it. Thank you.
It is a new device?

Customer Replay

IC 8542A.FB503 ?

Got it. Thank you :)
When did you purchase it?

Customer Replay

Maybe 3 years ago

I see.
Put it on charge. Then restart the Ionic by pressing the left-hand and right-bottom buttons until the logo comes up and repeat the restart.
Do this a few times and see if the screen comes to life.

Customer Replay

hang on a minuet

Customer Replay

it's working !

Great :)
I am happy that the issue was resolved, *****.

Customer Replay

Thank You.....me too

We are glad that you have resolved your issue using Howly!

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