Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?
Can you please specify both the brand and the model of your printer?
Customer Reply
HP Laserjet ProMfpM426fdw
Thank you for that!
Did you do any troubleshooting so far?
Did you do any troubleshooting so far?
Customer Reply
lots ev erything I could thinkof
Did you try to reinstall the printer driver?
Customer Reply
yes, but it wouldn't install. maybe could try again now
If you could then please try it, in the meantime I will check what else can be done.
Please check the fax connection:
Check for phone line connection issues that might cause fax receiving to fail. Confirm the fax cords are in the correct ports: The phone line should be connected to the 1-LINE port and the answering machine, if used, should be connected to the 2-EXT port on the back of the printer.
If you have any other questions, I'll be happy to help you out!
Please check the fax connection:
Check for phone line connection issues that might cause fax receiving to fail. Confirm the fax cords are in the correct ports: The phone line should be connected to the 1-LINE port and the answering machine, if used, should be connected to the 2-EXT port on the back of the printer.
If you have any other questions, I'll be happy to help you out!
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