Created: December 16, 2022

My fax is not working on my printer

When I hit the fax button, it says "fax hardware is either missing or not seated.
Last Edit: January 6, 2023
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Alex Sherwin
Alex Sherwin Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?
Customer Reply
HP Laserjet ProMfpM426fdw
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Thank you for that!
Did you do any troubleshooting so far?
Customer Reply
lots ev erything I could thinkof
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Did you try to reinstall the printer driver?
Customer Reply
yes, but it wouldn't install. maybe could try again now
Alex Sherwin
Alex Sherwin Tech Expert & Writer
If you could then please try it, in the meantime I will check what else can be done.
Please check the fax connection:
Check for phone line connection issues that might cause fax receiving to fail. Confirm the fax cords are in the correct ports: The phone line should be connected to the 1-LINE port and the answering machine, if used, should be connected to the 2-EXT port on the back of the printer.
If you have any other questions, I'll be happy to help you out!

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