Updated: March 27, 2023
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by Alex Sherwin
Tech Expert & Writer
511 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets

My fax is not working on my printer

When I hit the fax button, it says "fax hardware is either missing or not seated.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?

Customer Replay

HP Laserjet ProMfpM426fdw


Thank you for that!
Did you do any troubleshooting so far?

Customer Replay

lots ev erything I could thinkof

banner 3

Did you try to reinstall the printer driver?

Customer Replay

yes, but it wouldn't install. maybe could try again now

If you could then please try it, in the meantime I will check what else can be done.
Please check the fax connection:
Check for phone line connection issues that might cause fax receiving to fail. Confirm the fax cords are in the correct ports: The phone line should be connected to the 1-LINE port and the answering machine, if used, should be connected to the 2-EXT port on the back of the printer.
If you have any other questions, I'll be happy to help you out!

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