Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
So sorry to hear about your account, when did it happen?
So sorry to hear about your account, when did it happen?
Customer Reply
It was several months ago and I have since created a new FB account but I want to have access to the account that was disabled due to a hack
I see, do you know what information the hacker changed on the account?
Customer Reply
Have no idea. The reason I knew it was hacked was because the person was gaming on my page.
Ok, what email was tied to your account?
Customer Reply
*****@yahoo.com
Ok, did you create your new Facebook account using this same email, *****?
Customer Reply
Yep
I see.
Can you please try to submit the “My Personal Account is Disabled” form by this link below?
https://www.facebook.com/help/contact/260749603972907
Let me know if you're able to do it.
Can you please try to submit the “My Personal Account is Disabled” form by this link below?
https://www.facebook.com/help/contact/260749603972907
Let me know if you're able to do it.
Customer Reply
I changed my name on the new page by leaving out my full middle name.
What do you mean?
Customer Reply
My original Facebook name was ***** I created a new FB page with *****.
***** did you try to submit the “My Personal Account is Disabled” form by this link below?
https://www.facebook.com/help/contact/260749603972907
https://www.facebook.com/help/contact/260749603972907
Customer Reply
The form said if my account was disabled more than 30 days ago then it is permanently disabled Is this correct?
Yes, it was disabled for over a mount?
Customer Reply
Yes
I'm sorry, but sue the Facebook policy this account can't be recovered I'm afraid, *****
Customer Reply
OK, I appreciate your time and will apply my efforts elsewhere!
Okay, thank you for understanding!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
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