Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Yes, there's still hope.
You need to submit the “Confirm your identity” form:
1. Go to https://www.facebook.com/help/contact/183000765122339
2. Scroll down to the bottom of the page
3. Click "Choose files" and upload a photo of your ID Yep, i already did that, but i got so frustrated because i cannot contact Facebook
Yes, there's still hope.
You need to submit the “Confirm your identity” form:
1. Go to https://www.facebook.com/help/contact/183000765122339
2. Scroll down to the bottom of the page
3. Click "Choose files" and upload a photo of your ID Yep, i already did that, but i got so frustrated because i cannot contact Facebook
Customer Reply
if my account is disabled i cannot do anything
Currently, Facebook doesn't have any form of live support.
Customer Reply
yea...i figured
If it says that your account is temporarily banned that means that you will get access to it sooner or later, meaning it will not at least be banned forever.
Here's what we can do as well.
If your contact information was changed by a hacker, you had to receive an email from Facebook with the "secure your account" option.
So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@facebookmail.com
Here's what we can do as well.
If your contact information was changed by a hacker, you had to receive an email from Facebook with the "secure your account" option.
So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@facebookmail.com
Customer Reply
i had some kind of pop up to "disagree with their decision"
That is correct.
Customer Reply
and then proceed to complete the steps with the email
Is your email still connected with the account?
Customer Reply
Yes
This is the problem
the problem was on my side, meaning i probably did a mistake
This is the problem
the problem was on my side, meaning i probably did a mistake
trust me that is not a problem, that is actually great.
Customer Reply
the guy did not even changed my password
just logged in
just logged in
Can you please tell me when have you submitted the form?
Customer Reply
today morning
Okay
And you could successfully send your ID to Facebook?
And you could successfully send your ID to Facebook?
Customer Reply
i received an email from facebook at 4;35 am saying that my account si disabled and then completed the form at about 9:30 when i woke up
Got it.
Customer Reply
Yes, i sent it
You’ll typically receive a response from them in 1 to 5 business days.
Customer Reply
ok, i hope they will make the right decision
I hope so too!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
i use facebook only for business manager....
Have you pressed the "I disagree" button?
When you got the option to?
When you got the option to?
Customer Reply
Yes
Okay
That is good.
That is good.
Customer Reply
Ok then hope for the best i quess
Please wait for their response, if there's any more trouble with your account, feel free to contact I us again!
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat/
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat/
Customer Reply
Thank you so much, you really helped me calm myself down i bit
You are most welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
No comments yet...
Comments