Updated: May 30, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
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Smartphones, Gadgets, Computers, Apps

My facebook account has been temporally disabled

I completed the steps that facebook gave me. i think i might of been hacked. the hacjer got into my business managaer and started posting ads that eventually got my business account and my private account temporally banned. Is there hope or not ?

Short summary:

  1. Submit the "Confirm your identity" form: Go to https://www.facebook.com/help/contact/183000765122339 and scroll down to the bottom of the page.
  2. Click "Choose files" and upload a photo of your ID.
  3. If your contact information was changed by a hacker, check your email for a message from Facebook with the "secure your account" option. Look in all folders, including spam and junk, and ensure the email is from security@facebookmail.com.
  4. If you received a pop-up to "disagree with their decision," proceed to complete the steps with the email.
  5. Wait for a response from Facebook, which typically takes 1 to 5 business days.
  6. Press the "I disagree" button if you have the option.
  7. Wait for their response and contact support again if needed.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Top answer

Nice to meet you, *****!
Yes, there's still hope.
You need to submit the “Confirm your identity” form:

  1. Go to https://www.facebook.com/help/contact/183000765122339
  2. Scroll down to the bottom of the page
  3. Click "Choose files" and upload a photo of your ID Yep, i already did that, but i got so frustrated because i cannot contact Facebook

Customer Replay

if my account is disabled i cannot do anything

Currently, Facebook doesn't have any form of live support.

Customer Replay

yea...i figured

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If it says that your account is temporarily banned that means that you will get access to it sooner or later, meaning it will not at least be banned forever.
Here's what we can do as well.
If your contact information was changed by a hacker, you had to receive an email from Facebook with the "secure your account" option.
So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@facebookmail.com

Customer Replay

i had some kind of pop up to "disagree with their decision"

That is correct.

Customer Replay

and then proceed to complete the steps with the email

Is your email still connected with the account?

Customer Replay

This is the problem
the problem was on my side, meaning i probably did a mistake

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trust me that is not a problem, that is actually great.

Customer Replay

the guy did not even changed my password
just logged in

Can you please tell me when have you submitted the form?

Customer Replay

today morning

And you could successfully send your ID to Facebook?

Customer Replay

i received an email from facebook at 4;35 am saying that my account si disabled and then completed the form at about 9:30 when i woke up

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Customer Replay

Yes, i sent it

You’ll typically receive a response from them in 1 to 5 business days.

Customer Replay

ok, i hope they will make the right decision

I hope so too!
Is there anything else I can do for you today?

Customer Replay

i use facebook only for business manager....

Have you pressed the "I disagree" button?
When you got the option to?

Customer Replay


That is good.

Customer Replay

Ok then hope for the best i quess

Please wait for their response, if there's any more trouble with your account, feel free to contact I us again!
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat/

Customer Replay

Thank you so much, you really helped me calm myself down i bit

You are most welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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Invalid Date
I've been waiting for a response from Facebook for over a week now....
Invalid Date
Is there any way to expedite the response time from Facebook? I need access to my account urgently.
1 reply
  1. William
    Invalid Date
    MotorMaverick, Unfortunately, Facebook's response time can vary. There isn't a guaranteed way to expedite it, but you can try reaching out to their support through other channels like Twitter or their Help Center.
Invalid Date
I'm going through the same problem with my Facebook account. Frustrating experience 😔

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