If the issue still persists after following the above steps, you can try the following additional steps:
Hello, thank you for using Howly.
Usually, you need to choose it from the list of your printers in the browser to print from the internet
Once you send the page for printing, the printing dialog should appear, check if you have selected your printer in the box like on this picture
You need to choose Epson 3720 from the list, check if you see it there
i doe not give me that choice
Could you send me a screenshot of what devices are in that list?
To take a screenshot you need to press the Windows + Print Screen keys on your keyboard at the same time. The captured screenshot will be saved in C:\Users\ADMIN\Pictures\Screenshots as a PNG image.
im sorry, i cant figure it out. i can tell you that all optrions on the drop down for printing is either print to pdf or one note. it dont find any printers. i only have the one
We will need to check if the printer is set to default
would that be in the device and printers page?
it is there and it is set to default
Do you use the Edge browser or any other?
edge i think
In the browser press - 'Ctrl' + 'Shift' + 'P' keys
That should open another print dialog can you locate your printer there?
yes, the epson is there
Select it and try to print a page for a test
it works from there, it is printing
Good, that means that the issue is on the Browser side not a printer side
making progress, good
As a temporary measure, once you need to print any document, when the Printing dialog is opened, you can choose "Print using system dialog"
ive never seen that option on the dialog box
It should look like this:
yep, i got that. i just dont see that option
Got you!
the only options it gives me are "main more options maintenance. the more options tab also dose not have and advanced tab
Got you!
Could you please restart a browser and check whether the issue persists?
i did, im back. the problem is still there. there is no epson in the print dialog box
Could you please try to use another browser?
edge is the only one i have
We can try to check the issue. In the Edge browser, go to Settings and more > Help and feedback > About Microsoft Edge. Please check if the About page shows An update is available.
ill tell you what. ill use the ctrl, shft P option for printing and we'll call it a night. im ok with that
Sure, however, you can always contact us again.
ok, thank you for you patience and help. have a good day
You are always welcome!
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