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My Epson WF-3820 scanner is suddenly pulling the pages in at an angle and jamming repeatedly
Short summary:
- Check that the paper cassette is completely inserted into the printer.
- Power cycle your printer by disconnecting the power cord from the rear of the printer, unplugging the power cord from the wall outlet, waiting at least 1 minute, plugging the power cord back into the wall outlet, reconnecting the power cord to the printer, and turning the printer on.
- Remove and reload the paper in the cassette and adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette.
- Cancel any print jobs, if necessary, and remove any originals from the ADF.
- Open the ADF cover and carefully remove any jammed pages from beneath the ADF.
- Raise the document cover and carefully remove any jammed pages.
- Make sure your originals are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder.
- Check the ADF rollers for any dust or debris.
- If the issue persists, try scanning again but load a lesser paper.
Hello, thank you for using Howly.
What troubleshooting have you done with your Epson WF-3820 so far?
It was working fine yesterday morning and then started pulling docs in at an angle, causing it to jam
Noted
Did you remove the paper jam already?
yes
Understood
Please, check that the paper cassette is completely inserted into the printer
It is
Noted
Please follow these steps to power cycle your printer:
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 1 minute.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on.
Doing all that now
All set
Got it
Now please remove and reload the paper in the cassette and adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette.
Done
Now try to print again
It's not a print issue, it's a scan issue. And it just did the same thing again. It pulls the paper in and halfway along, it starts going off on an angle and jams
This is for top-loading docs to scan, not putting them directly on the glass as I'd do for a single page. As I said, yesterday a.m. it was working fine
I see
So the issue occurs in the automatic document feeder, right?
yes
Got it
- Please cancel any print jobs, if necessary.
- Remove your originals from the ADF.
- Open the ADF cover.
done
Now carefully remove any jammed pages from beneath the ADF.
Done
Close the ADF cover, then raise the document cover.
done
Carefully remove any jammed pages.
There are no jammed pages anywhere
Okay, remove if there are any, if not then good
Lower the document cover
Raise the ADF input tray and carefully remove any jammed pages if there are any
It pulls them halfway in and jams and then I tug them back out immediately
Noted
Please make sure your originals are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder
They don't
Could you try to scan again but load a lesser paper?
no help
Since the issue is with scanning and the paper is being pulled in at an angle and jamming, it's likely a problem with the Automatic Document Feeder (ADF).
Have you also checked the ADF rollers for any dust or debris?
just did
Found a small piece of paper in there -- and that seems to have fixed the issue! THANK YOU
Okay, that's great!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
Nope. Have a good rest of your day
Thanks! Same to you, *****!
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