Updated: March 11, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

My epson printer will not print blue

I ran the clean heads about 2 weeks ago but now cant find the way to do so again.

Hello, thank you for using Howly.
Could you provide me with the model of your printer, please?

Customer Replay

Epson ET-2720


Could you follow this instruction, please:

  1. Clean the cartridge chip.
  2. Check if the nozzles of the cartridge are protected with protective tape.
  3. Reset the ink levels in the printer:
Customer Replay

What and where is the cartridge chip? Where are and hjow do I get to the nozzles? How do I reset the ink levels?

Alright, do you know how to remove the cartridges?

Customer Replay

T%hge ink cartridges, yes

banner 3

Alright, remove them and look at the bottom of the cartridges, check if there is blue tape on them on the bottom

Customer Replay

I guess i dont know how to take them out. I know how to fill only.

Alright, are you positive that all ink tanks are filled?

Customer Replay


Got you, let's try running a cleaning cycle
Press and hold the power button and the help button at the same time until you see the Power Cleaning screen. Follow the instructions on the LCD screen to run the Power Cleaning.

Customer Replay

ok -is the ? the help button?

banner 6

It's the one with the question mark

Customer Replay

I finally got it working. Takes about 7 min

Got you, let's wait until the cleaning cycle completes and then try printing something in blue

Customer Replay

YAY! it printed the blue now. and th
the message was that the print quality will improve after 12 hours

The nozzles must have gotten dirty, that's why the issue happened
Is there anything else I can do for you today?

Customer Replay

No, that was my concern. Thank you for your help

banner 9

Got you:)
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

You too!

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