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My epson printer will not print blue
Hello, thank you for using Howly.
Could you provide me with the model of your printer, please?
Epson ET-2720
Could you follow this instruction, please:
- Clean the cartridge chip.
- Check if the nozzles of the cartridge are protected with protective tape.
- Reset the ink levels in the printer:
What and where is the cartridge chip? Where are and hjow do I get to the nozzles? How do I reset the ink levels?
Alright, do you know how to remove the cartridges?
T%hge ink cartridges, yes
Alright, remove them and look at the bottom of the cartridges, check if there is blue tape on them on the bottom
I guess i dont know how to take them out. I know how to fill only.
Alright, are you positive that all ink tanks are filled?
yes
Got you, let's try running a cleaning cycle
Press and hold the power button and the help button at the same time until you see the Power Cleaning screen. Follow the instructions on the LCD screen to run the Power Cleaning.
ok -is the ? the help button?
It's the one with the question mark
I finally got it working. Takes about 7 min
Got you, let's wait until the cleaning cycle completes and then try printing something in blue
YAY! it printed the blue now. and th
the message was that the print quality will improve after 12 hours
The nozzles must have gotten dirty, that's why the issue happened
Is there anything else I can do for you today?
No, that was my concern. Thank you for your help
Got you:)
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
You too!
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