My epson is jammed and I can't fix it

Nice to meet you, *****!
A4 paper format is a landscape sheet format.

Can you tell me more about the problem with your printer, please?
I would appreciate any additional details that you could provide.

Is your paper stuck in the printer?

Yes, it is a regular printer paper.

Have you tried to follow these instructions:

1. Cancel the print job from your computer, if necessary.
2. Gently pull out any jammed paper from the rear paper feed slot.
3. Open the front cover.
4. Gently remove any jammed paper.
5. Close the front cover.
6. Carefully follow all paper loading instructions when you load new paper.

Thank you!
Let me know how everything is going.

Can you try to reach it with tweezers?

Okay, I understood.

I don't think so, the piece of paper will stay stuck anyway.

Did you open the ADF cover?

It should look something like this:

Okay, got you.
Can you please try gently to pull the paper from one side to another while pulling it to yourself?

Please try to reach te soaked parts with tweezers.

Thank you!
Please, keep me posted.

Good!
Now try to print out the test page, please.
Do you know how to do that?

Yes, you need to use the sheet of paper.

Okay :)

Follow these steps to perform a self-test:

1. When using continuous paper, make sure the paper is loaded, and the paper release lever is set to the correct position. Then turn off the printer.
2. To run the test, turn on the printer while holding down the LF/FF button or Load/Eject button.
   Self-test is printed in Draft characters when the LF/FF button is held, or in NLQ characters when the Load/Eject button is held.
3. When using single-sheet paper, load paper in the printer.
   After a few seconds, the printer loads the paper automatically and begins printing the self-test. A series of characters is printed.
4. To end the self-test, press the Pause button to stop printing. If paper remains in the printer, press the LF/FF button to eject the printed page. Then turn off the printer.

Let me know how everything is going.

Then just load the paper like you usually do.

Okay, then I would advise you to print the test page via your computer.
You using Mac OS, right?

Okay, then please follow these instructions below to print a test page:

1. Click the Apple menu and select System Preferences.
2. Click Printers & Scanners.
3. The name of your Epson printer should be present in the printer list. Click on the name of the printer
4. Confirm the print queue is clear.
5. Click on Options & Supplies.
6. A new window will open, click on the Utility tab.
7. Load a sheet of plain A4 paper into the sheet feeder/paper cassette of the printer.
8. Click on Print Test Page

Please, keep me updated.

It must look something like this:

Okay, take your time :)

Did you click on this before you open the page that has no Utility Tab option?

Could you please check one more time?

Thank you!

Okay, did it print something?

What did you click on then?

Could you please send me a screenshot?

Do you need help with how to make and send the screenshot?

To take a screenshot, please, press and hold these three keys together: Shift, Command, and 3.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Or just try to print the page of the document that you tried to print before.
And tell me how it goes, please.

Did you try to print your document or the test page?

Okay, got you.
Let me know how everything is going.

That is great, *****
Do you have any additional questions I can help you with?

Sorry, can you explain in details what do you mean?

Yes, please. Try to print a doc with few pages and we will see how it goes on.

Glad to hear that
Is there anything else I can do for you today?

Would you be so kind to rate this chat? You can do that by tapping the "Rate expert" button on the top of the chat window.