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My computer (MacBookPro using Microsoft Office and Word) stopped saving named documents (permission error no 8058)
Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
As above, printing named documents in Word and Office for Mac using Microsoft 365 which isn't fully downloaded afterpurchasing 6 hours ago.
Are you getting the same "permission error"?
Sorry, I haven't tried printing yet! I mean using Save As to name and save them.
Yes to your question, it doesn't always give the number
Got it
And still not getting emails in Outlook but can send now
*****, could you please specify what do you mean by not fully downloaded "Microsoft 365"?
The circle is only half or a little bit completed. The half measured 1.02MBs.
So you haven't installed Microsoft 365 yet, right?
I don't think so. The remaining email problem said I needed a browser. I can never remember what that is!
So you use Outlook which was installed on your computer before you purchased Microsoft 365, right?
Yes. I think I bought it at Licence time last year when I took my problems to a shop. I am trying to do it at home this time, it seemed Microsoft 365 was needed.
Okay, to sum up, you have an issue with Outlook I have not tried printing so just a problem with saving files. I haven't discovered any more problems. No emails on Outlook since 30 September.
Okay, got it
Do you use your Gmail account in Outlook?
Yes. I only have one account.
Have you tried to sign into the web Outlook version to check if you see your emails there?
I'll try that now?
Please follow this link and sign into your account - outlook.com
Inform me about the result, please
Because I haven't gone to Outlook web before the inbox was empty but I sent myself a test ok.
Do you mean that you sent a test email to your account, and received it in the Outlook web version?
I thought so but I've just checked and it is in the sent box only.
Have you tried to re-sign into your email account in the Outlook app?
I've just looked at gmail.com which I am used to turning to and my emails are there. Also just checked Outlook app but still nothing since 30 Sept.
Please open the Outlook app, click on the Outlook name at the top-left corner and sign out of your account. Then please try to sign back in
ok
Let me know once that will be done, please
The Outlook icon just jumps and won't open. A message has come up about forcing quit and to send a report or ignore. I was thinking about this message before, it came up in the shop last year and the man over rode it. Ever since it has come up occasionally and I just click ignore and get on. I don't want to go there any more because he doesn't explain.
That message appears when the application stops responding and gets stuck. How often do you fully restart your computer?
Not very often
Does the computer have to be switched off to complete the download?
The downloading will not be complete but restart may resolve the issue with the apps not responding
Could you please click on the Apple logo, turn your computer off for a few minutes and turn it back again?
Bad habits, I turned my iPad off too. One drive was loading as I switched on the Mac.
Ok, *****
Has restart resolved and issue?
I've just saved the document I was trying to see than oyu. I'll just try Outlook.
Let me know, *****
I was upgrading Outlook. That seems ok. I can save my work. The partial downloads are still the same, stuck but it doesn't seem to matter. Thank you for working with me
Is there anything else I can do for you today?
No thanks, I have learned a few things and I like your set up. I will remember to turn my computer off regularly. Bye
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Great!
Have a nice day, *****!
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