Created: October 28, 2022

My computer (MacBookPro using Microsoft Office and Word) stopped saving named documents (permission error no 8058)

Became unreliable about emails,sending and receiving.,Outlook and gmail. Last night I bought Microsoft 365 and tried to download it several times. I have a list in my downloads of the several attempts,most have started to download and the 2nd one is half downloaded. The email is fixed except I still am not receiving them via Outlook. I still can't print. Can you help please?
Last Edit: November 2, 2022
Hanna Finley
Hanna Finley Tech Expert & Writer
 Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Hanna Finley
Hanna Finley Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
As above, printing named documents in Word and Office for Mac using Microsoft 365 which isn't fully downloaded afterpurchasing 6 hours ago.
Hanna Finley
Hanna Finley Tech Expert & Writer
Are you getting the same "permission error"?
Customer Reply
Sorry, I haven't tried printing yet! I mean using Save As to name and save them.
Yes to your question, it doesn't always give the number
Hanna Finley
Hanna Finley Tech Expert & Writer
Got it
Customer Reply
And still not getting emails in Outlook but can send now
Hanna Finley
Hanna Finley Tech Expert & Writer
*****, could you please specify what do you mean by not fully downloaded "Microsoft 365"?
Customer Reply
The circle is only half or a little bit completed. The half measured 1.02MBs.
Hanna Finley
Hanna Finley Tech Expert & Writer
So you haven't installed Microsoft 365 yet, right?
Customer Reply
I don't think so. The remaining email problem said I needed a browser. I can never remember what that is!
Hanna Finley
Hanna Finley Tech Expert & Writer
So you use Outlook which was installed on your computer before you purchased Microsoft 365, right?
Customer Reply
Yes. I think I bought it at Licence time last year when I took my problems to a shop. I am trying to do it at home this time, it seemed Microsoft 365 was needed.
Hanna Finley
Hanna Finley Tech Expert & Writer
Okay, to sum up, you have an issue with Outlook I have not tried printing so just a problem with saving files. I haven't discovered any more problems. No emails on Outlook since 30 September.
Okay, got it
Do you use your Gmail account in Outlook?
Customer Reply
Yes. I only have one account.
Hanna Finley
Hanna Finley Tech Expert & Writer
Have you tried to sign into the web Outlook version to check if you see your emails there?
Customer Reply
I'll try that now?
Hanna Finley
Hanna Finley Tech Expert & Writer
Please follow this link and sign into your account - outlook.com
Inform me about the result, please
Customer Reply
Because I haven't gone to Outlook web before the inbox was empty but I sent myself a test ok.
Hanna Finley
Hanna Finley Tech Expert & Writer
Do you mean that you sent a test email to your account, and received it in the Outlook web version?
Customer Reply
I thought so but I've just checked and it is in the sent box only.
Hanna Finley
Hanna Finley Tech Expert & Writer
Have you tried to re-sign into your email account in the Outlook app?
Customer Reply
I've just looked at gmail.com which I am used to turning to and my emails are there. Also just checked Outlook app but still nothing since 30 Sept.
Hanna Finley
Hanna Finley Tech Expert & Writer
Please open the Outlook app, click on the Outlook name at the top-left corner and sign out of your account. Then please try to sign back in
Customer Reply
ok
Hanna Finley
Hanna Finley Tech Expert & Writer
Let me know once that will be done, please
Customer Reply
The Outlook icon just jumps and won't open. A message has come up about forcing quit and to send a report or ignore. I was thinking about this message before, it came up in the shop last year and the man over rode it. Ever since it has come up occasionally and I just click ignore and get on. I don't want to go there any more because he doesn't explain.
Hanna Finley
Hanna Finley Tech Expert & Writer
That message appears when the application stops responding and gets stuck. How often do you fully restart your computer?
Customer Reply
Not very often
Does the computer have to be switched off to complete the download?
Hanna Finley
Hanna Finley Tech Expert & Writer
The downloading will not be complete but restart may resolve the issue with the apps not responding
Could you please click on the Apple logo, turn your computer off for a few minutes and turn it back again?
Customer Reply
Bad habits, I turned my iPad off too. One drive was loading as I switched on the Mac.
Hanna Finley
Hanna Finley Tech Expert & Writer
Ok, *****
Has restart resolved and issue?
Customer Reply
I've just saved the document I was trying to see than oyu. I'll just try Outlook.
Hanna Finley
Hanna Finley Tech Expert & Writer
Let me know, *****
Customer Reply
I was upgrading Outlook. That seems ok. I can save my work. The partial downloads are still the same, stuck but it doesn't seem to matter. Thank you for working with me
Hanna Finley
Hanna Finley Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
No thanks, I have learned a few things and I like your set up. I will remember to turn my computer off regularly. Bye
Hanna Finley
Hanna Finley Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Great!
Hanna Finley
Hanna Finley Tech Expert & Writer
Have a nice day, *****!