Created: November 28, 2022

My computer has been locked

I don't trust the numer on th message How do I connect with the correct person? I need my computer ! but with all the scammers, I dont trust these messages.
Last Edit: January 6, 2023
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Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
My computer is locked , telling me to call ****, I called but they wanted to share the screen, since I don't know this is a valid number, I don't trust it! I have had this type of scam before.
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Could you please send me the full message or a screenshot from them?
Customer Reply
HOw do I unlock my desktop mac? I am using my compay laptop on the same IP address, is it safe?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Can you please send me the text of the error so that I understand the cause of the problem please
Customer Reply
how do I do that,? I have an I phone.
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
What device do you use to chat with me?
Customer Reply
it is stating that access to this PC has been blocked for security reasons. contact apple support *****. With a repeating verbal message. that my IP address is being used for illegal activity. Do not shut down computer ! I am not very coputer literrate & don't know what to do!
I am using my company laptop An hp windows based.
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Does the error appear on the macbook?
Customer Reply
yes, it is a mac desktop.
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Got it
It can be a scam
Try restarting your mac computer
Customer Reply
I tried it , but the same message appears.
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
If the message reappears, disconnect the computer from the Internet for long enough to erase that site from the browser history.
Customer Reply
I unplugged the power cord & printer cables.
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Now wait a few minutes and plug everything back in
After that, start the computer
Customer Reply
There are no hard wires to my system, Will that disconnect the wi-fi?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Yes
Customer Reply
I had this happen with Macfee& they hacked my bank accounts for several thousand dollars! THat is why I dont trust anyone , even if it is a source I am familiar with!
Can I now reconnect the power, safely?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I understand you very well, now you have to be careful because there are a lot of hackers and scammers
Yes, you can turn on your computer
Customer Reply
I use AOL. but I am not certain they are a safe user.
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Got it
Let me know after you turn on the computer
Customer Reply
it is loading now.
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Ok
Customer Reply
it is hard to trust anyone, in this enviroment!
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
There are a lot of scammers now, you have to be careful
Customer Reply
AOl is making me go thru verification
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Do you want to log in to your account?
Customer Reply
what browzer should I open?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Which one did you use before?
Customer Reply
I have safari & google chrome , usually safari
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Try Chrome, please
Customer Reply
ok, google chrome is open
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Great
Customer Reply
what next
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Do you see same error?
Customer Reply
NO, it is quiet
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Great!
Customer Reply
Do you think there is a trojan virus in the computer?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Open Chrome
Click More and then Settings .
Click Privacy and Security and then Safe Browsing.
Select the level of "Safe Browsing" you want to use.
This will help you not to receive such messages in the future
Customer Reply
where are those
i have settings
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Click on the three dots in the upper right corner
Click More and then Settings .
Click Privacy and Security and then Safe Browsing.
Customer Reply
i did the 3 dots but no privacy and security option
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Did you click settings?
Customer Reply
drop down new tab new window ... setttings & help
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Great!
Click Privacy and Security and then Safe Browsing.
Customer Reply
yes , nothing
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
What do you see on the screen?
Customer Reply
it has search settings with drop down you and google in the center on the right is a drop down with new tab to help
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Thank you
Customer Reply
Do I need to do a screen share to help?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
If it's convenient for you, you can send a screenshot
I would be very appreciative
Customer Reply
i don' know how to do that.
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Press Ctrl + PrtScn keys.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
do i use the laptop for that
do you mean the paper clip for an attachnent next to the message bar
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Agent uploaded: Image.png
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Try to do the same as in the pictures
Customer Reply
nothig has changed.
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Could you be more specific, please
Did you follow my instructions?
Customer Reply
I don't mind screen share. google chrome , settings and licked on 3 dotts i upper right corner. MY computer is no longer locked. I just need to know that it is safe. I recieved some nunbers 666 & same as pictures, but , again I am not very good with computers.
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Do you have no more errors on your computer at the moment?
Customer Reply
If you think it is safe, I can let you enjoy the rest of your evening. NO errors.
thank you for your patience
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
If you would like, I recommend that you install antivirus
😊
Is there anything else I can do for you today?
Customer Reply
have a good evening & thank you
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Same to you!
We are glad that you have resolved your issue using Howly!

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