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My computer has been locked
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
My computer is locked , telling me to call ****, I called but they wanted to share the screen, since I don't know this is a valid number, I don't trust it! I have had this type of scam before.
Could you please send me the full message or a screenshot from them?
HOw do I unlock my desktop mac? I am using my compay laptop on the same IP address, is it safe?
Can you please send me the text of the error so that I understand the cause of the problem please
how do I do that,? I have an I phone.
What device do you use to chat with me?
it is stating that access to this PC has been blocked for security reasons. contact apple support *****. With a repeating verbal message. that my IP address is being used for illegal activity. Do not shut down computer ! I am not very coputer literrate & don't know what to do!
I am using my company laptop An hp windows based.
Does the error appear on the macbook?
yes, it is a mac desktop.
Got it
It can be a scam
Try restarting your mac computer
I tried it , but the same message appears.
If the message reappears, disconnect the computer from the Internet for long enough to erase that site from the browser history.
I unplugged the power cord & printer cables.
Now wait a few minutes and plug everything back in
After that, start the computer
There are no hard wires to my system, Will that disconnect the wi-fi?
I had this happen with Macfee& they hacked my bank accounts for several thousand dollars! THat is why I dont trust anyone , even if it is a source I am familiar with!
Can I now reconnect the power, safely?
I understand you very well, now you have to be careful because there are a lot of hackers and scammers
Yes, you can turn on your computer
I use AOL. but I am not certain they are a safe user.
Got it
Let me know after you turn on the computer
it is loading now.
it is hard to trust anyone, in this enviroment!
There are a lot of scammers now, you have to be careful
AOl is making me go thru verification
Do you want to log in to your account?
what browzer should I open?
Which one did you use before?
I have safari & google chrome , usually safari
Try Chrome, please
ok, google chrome is open
Great
what next
Do you see same error?
NO, it is quiet
Great!
Do you think there is a trojan virus in the computer?
Open Chrome
Click More and then Settings .
Click Privacy and Security and then Safe Browsing.
Select the level of "Safe Browsing" you want to use.
This will help you not to receive such messages in the future
where are those
i have settings
Click on the three dots in the upper right corner
Click More and then Settings .
Click Privacy and Security and then Safe Browsing.
i did the 3 dots but no privacy and security option
Did you click settings?
drop down new tab new window ... setttings & help
Great!
Click Privacy and Security and then Safe Browsing.
yes , nothing
What do you see on the screen?
it has search settings with drop down you and google in the center on the right is a drop down with new tab to help
Thank you
Do I need to do a screen share to help?
If it's convenient for you, you can send a screenshot
I would be very appreciative
i don' know how to do that.
Press Ctrl + PrtScn keys.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
do i use the laptop for that
do you mean the paper clip for an attachnent next to the message bar
Agent uploaded: Image.png
Type: image/png
Size: 82053
Agent uploaded: Image.png
Type: image/png
Size: 43933
Agent uploaded: Image.png
Type: image/png
Size: 43418
Try to do the same as in the pictures
nothig has changed.
Could you be more specific, please
Did you follow my instructions?
I don't mind screen share. google chrome , settings and licked on 3 dotts i upper right corner. MY computer is no longer locked. I just need to know that it is safe. I recieved some nunbers 666 & same as pictures, but , again I am not very good with computers.
Do you have no more errors on your computer at the moment?
If you think it is safe, I can let you enjoy the rest of your evening. NO errors.
thank you for your patience
If you would like, I recommend that you install antivirus
😊
Is there anything else I can do for you today?
have a good evening & thank you
Same to you!
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