My computer has been locked repeating not shut it

Also saying that someone stole my iP for identity theft.

Anton Hrytsaienko

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Anton Hrytsaienko

Nice to meet you, *****!
Can you please specify both the brand and the model of your computer?

Customer Replay

Anton Hrytsaienko

Thank you!

Customer Replay

windows 10

Anton Hrytsaienko

What troubleshooting have you done so far?

Customer Replay

none , I cannot unlock it . I have shut it down . When I turn it back on . The same message keep repeating .

Anton Hrytsaienko

Could you please specify what message is repeating?

Customer Replay

It is respecting that someone attempted to get into my computer has gotten a hold of my ip I do not know what that is . Is this a scam ?
for identity theft use.

Anton Hrytsaienko

Please press CTRL+ALT+DELETE to unlock the computer. Type the logon information for the last logged-on user, and then click OK. When the Unlock Computer dialog box disappears, press CTRL+ALT+DELETE and log on normally.
And please let me know the result.
Let me know how everything is going.

Customer Replay

I logged in and I got in . Did you do something ? Or did correct itself? And what should I do if this happens again?

Anton Hrytsaienko

Have you unlocked your computer?

Customer Replay

Yes.. if this happen ms again . Do I repeat this process ?

Anton Hrytsaienko

Yes. Sometimes it happens.

Customer Replay

ok , thank you !

Anton Hrytsaienko

Is there anything else I can do for you today?

Customer Replay

no , if if should happen again tomorrow I will let know . Have a great evening and thank you .

Anton Hrytsaienko

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