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My brother printer DCP-J41 won't stay switched -on, I have tried resetting
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
So your printer works for a short period of time and then shuts down immediately?
it powers-up and then shuts down so no time to try anything
Thank you
it sometimes says on/off to continue but then won't restart.
Got it
Which computer do you have?
dell xps 13
Thank you
Remove power cord and wait 30 seconds. Then remove paper trays. Reconnect power cord and switch on at the wall. Wait for printer to boot just to add it won't work even if not connected to laptop although in the past I could use it with the USB or wifi although if it was then turned off at the power the wifi connection had to be reset. just FYI in case relevant
Thank you
do you mean remove power from wall or back of printer?
The main thing is to disconnect it from the electricity
OK doing that
I`ll be here
OK all lit-up now what's next
Wait for printer to boot (and complain about lack of trays). Reinstall paper trays.
done that already - can I try copying something?
That worked now I'd like to print a form fro my laptop using the USB cable?
Have you used cable before?
yes
Got it
can I try?
yes sorry for the delay - it went through the motions of printing but the pages are blank. Two of my colours are low but there's plent of balck and it did the copy OK
Got it
Perhaps you have an old cartridge?
I bought a new black - shall I change it?
when in 'print' can I tell the printer black only?
If the colors are not showing well, try putting in a new
Yes, of course
Open Windows Settings by clicking the Windows Start icon, typically located at the bottom left corner of your desktop. Then click the Settings (gear) icon.
On the Settings menu, click Devices.
Click Printers & scanners.
From the list of installed printers, click the name of the printer you want to set up. This expands the listing to give more choices. Click Manage.
This opens the Windows Manage your device screen.
where is that on the page - I don't have any new colour cartridges
Use my instruction, please
Ok which option to find the black and white setting - I'm in the printer in 'devices
Could you send me a screenshot, please?
OK sending screen shot - there seems to be a copy of the printer online
Got it
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
yes hold on I have an TI friend helping we sent a screen shot did you get it?
No
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
we did that but what exactly do want a screen shot of?
Unfortunately, I did not get a screenshot.
what page do you want and we'll do it again
Printer settings page to help you turn on black mode
OK doing that
Thank you
have now printed document with new cartridge - how should I test that everything is fixed - shall I turn off theprinter?
Yes, try it please
OK will do - just off and then wait or not?
Just turn off and then turn on
turned off ok now won't restart
Try again, please
try what - just ressing the on/off or unplugging etc.?
Remove power cord and wait 30 seconds. Then remove paper trays. Reconnect power cord and switch on at the wall. Wait for printer to boot (and complain about lack of trays). Reinstall paper trays.
ok
Thank you
I`ll be here
doing that now
that all worked again! amI going to have to do this everytime ?
You may have a problem with your printer
I think that if you do not disconnect the printer from the power supply this error will not occur again.
So leave it plugged in and the printer switched on too?
If I'm not mistaken, the printer can be in sleep mode when you're not using it
that's fine - I'll see how it goes - at least it is useable , Thanks for your help
Is there anything else I can do for you today?
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