Updated: March 27, 2023
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My Brother MFC 7420 will not tprint and says the back door is open and it is not open.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Replay
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
Customer Replay
Made sure the back door is closed. Cut the power for 5 minutes aand un hooked the computer
Do you have any error messages or codes?
Customer Replay
no
I see.
Customer Replay
What shpould I do
Let us try next ways:
Open and then firmly close the top cover of the machine.
Customer Replay
- The fuser cover is not completely closed. Firmly close the fuser cover located inside the back cover of the machine.
did not change
Customer Replay
The ADF cover is not completely closed. Close the ADF cover of the machine. And if prompted, press Cancel
I PUT IT ALL BACK AND IT WORKS NOW
thank you
Customer Replay
Great!
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