Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Made sure the back door is closed. Cut the power for 5 minutes aand un hooked the computer
Do you have any error messages or codes?
Customer Reply
no
I see.
Customer Reply
What shpould I do
Let us try next ways:
Open and then firmly close the top cover of the machine.
2. The fuser cover is not completely closed. Firmly close the fuser cover located inside the back cover of the machine.
Open and then firmly close the top cover of the machine.
2. The fuser cover is not completely closed. Firmly close the fuser cover located inside the back cover of the machine.
Customer Reply
did not change
The ADF cover is not completely closed. Close the ADF cover of the machine. And if prompted, press Cancel
Customer Reply
I PUT IT ALL BACK AND IT WORKS NOW
thank you
thank you
Great!
We are glad that you have resolved your issue using Howly!
We are glad that you have resolved your issue using Howly!
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