Created: December 17, 2022

My Brother MFC 7420 will not tprint and says the back door is open and it is not open.

Last Edit: January 6, 2023
Get Expert Help Now Get Expert Help Now
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Nice to meet you, *****!
What troubleshooting have you done so far?
Customer Reply
Made sure the back door is closed. Cut the power for 5 minutes aand un hooked the computer
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Do you have any error messages or codes?
Customer Reply
no
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
I see.
Customer Reply
What shpould I do
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Let us try next ways:
Open and then firmly close the top cover of the machine.

2. The fuser cover is not completely closed. Firmly close the fuser cover located inside the back cover of the machine.
Customer Reply
did not change
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
The ADF cover is not completely closed. Close the ADF cover of the machine. And if prompted, press Cancel
Customer Reply
I PUT IT ALL BACK AND IT WORKS NOW
thank you
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Great!
We are glad that you have resolved your issue using Howly!

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Comments

0 comment
    Write a comment
    Thank you for sharing your opinion!