Updated: March 19, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

My Apple Watch has the “turning” ball indicating it’s trying to turn off (or on)….. but keeps turning ?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Is it connected to some devices?

Customer Replay

I believe it is to my iphone

Got it, thank you. Did it work well before?

Customer Replay


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What troubleshooting have you done so far?

Customer Replay

Tried holding down the bottom right button for almost a minute. It never changed

Got it. Please try those steps: Press and hold both the side button and Digital Crown for about 10 seconds, then release both buttons when you see the Apple logo.

Customer Replay

Got the Apple logo

It is loading now?

Customer Replay

yes! yay!!!!!

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The issue is resolved, correct? 😊

Customer Replay

yes! Thank you so much!

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

no thanks.

My pleasure, *****.
I am so pleased to see your issue got resolved!

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