Updated: March 27, 2023
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by Alex Sherwin
Tech Expert & Writer
511 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets

Message says error occured while scanning turn power off and on again if the error is not fixed contact epson support.

Hello, thank you for using Howly.
Please, could you specify what model scanner you have?

Customer Replay

problem with epson printer model wf3725


Could you specify, please, what error code you see?

Customer Replay


Did you try to restart your printer?

Customer Replay

yes just did it and same message when turn on and I think i have deleted the printer from computer settings
its a scanner printer and copier

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Could you tell me, please, if the ready lights are still flashing?

Customer Replay

light flashing

In this way, the scanner may be malfunctioning, or the scanner lamp may need to be replaced.

Customer Replay

its my home office so i may need to buy another printer??

Could you try, please, to find the button marked Pause/Reset on the row of buttons on the control panel? Press and hold the button down for at least three seconds to clear the print job and reset your printer.

Customer Replay

its only has a on/off

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Ok. Could you press and hold the on/off button then?

Customer Replay

done just waiting for to come back on. i have cleaned out some paper it was stuck at the back of printer, could be the cause of it

Ok. Keep me updated, please.

Customer Replay

got it now. and thank you.

Can I help you with anything else?

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