Updated: June 15, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

My phone is frozen on allow this device to access your photos and videos in the middle of the screen

and i have the power off screen underneath

Short summary:

If iPhone isn’t responding, and you can’t turn it off then on, try forcing it to restart.

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What is the model of your phone?

Customer Replay

i 11

Customer Replay

yes
i think its a pro has 3 lenses on it

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Did you use some kind of app to allow the photos?

Customer Replay

no

Can you crash this screen?
By sliding up

Customer Replay

no

Did you try to restart your phone?

Customer Replay

i have tried but it doesnt work i have the slide to power off but it won't work with the message o the screen

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Top answer

okay
If iPhone isn’t responding, and you can’t turn it off then on, try forcing it to restart.

  • Press and quickly release the volume up button.
  • Press and quickly release the volume down button.
  • Press and hold the side button.
  • When the Apple logo appears, release the side button.
image

Customer Replay


didn't work

did you do everything is the same sequence?

Customer Replay

it worked the second time
thank you heaps

great!
Is there anything else I can do for you today?

Customer Replay

no thank you

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Comments

3 comments
GrooveExplorer
June 24, 2023
Im grateful for this chat. Found helpful tips on how to fix my phone being frozen
David Cooper
June 19, 2023
Restarting my phone helped me!!!
Bullseye
June 15, 2023
My phone is frozen on that annoying screen rn

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