Created: December 10, 2022

Mate my phone is frozen “allow this device to access your photos and videos in the middle of the screen

and i have the power off screen underneath
Last Edit: January 6, 2023
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Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Nice to meet you, *****!
What is the model of your phone?
Customer Reply
i 11
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Iphone 11?
Customer Reply
yes
i think its a pro has 3 lenses on it
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Did you use some kind of app to allow the photos?
Customer Reply
no
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Can you crash this screen?
By sliding up
Customer Reply
no
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Did you try to restart your phone?
Customer Reply
i have tried but it doesnt work i have the slide to power off but it won't work with the message o the screen
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
okay
If iPhone isn’t responding, and you can’t turn it off then on, try forcing it to restart.
Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button.
When the Apple logo appears, release the side button.
Customer Reply
didn't work
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
did you do everything is the same sequence?
Customer Reply
it worked the second time
thank you heaps
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
great!
Is there anything else I can do for you today?
Customer Reply
no thank you
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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