- Apps
- Type
- Issue
- Name
- Most popular
- Computers
- Electronics & Household
- Type
- Brand
- Series
- Issue
- Gadgets
- Type
- Brand
- Series
- Issue
- Networks
- Type
- Brand
- Issue
- Most popular
- Smartphones
- Brand
- Series
- Issue
- Most popular
- Can I fix a cracked phone screen with toothpaste?
- Google temporary hold. What should I do if I encounter a temporary hold?
- How to fix the red eye on iPhone
- How to Charge a Phone With a Broken Charger Port?
- How to change a phone number on Samsung account
- How to fix water damaged iPhone
- Protect Your Android Phone from Hackers
- Tablets
- Brand
- Series
- Issue
- Most popular
- Wellness & Beauty
- Finance
Mac mail issue
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you tell me more about the issue, is there an error message, perhaps?
I have the screen dump that pops up... I copied the last one.
Can you share it with us?
It's insanely long, but I will cut and paste the first page.
-------------------------------------
Translated Report (Full Report Below) *****
Yeah, I don't think this would be of much use
Okay
I thought perhaps this part:
Exception Type: EXC_BAD_ACCESS or this:
Termination Reason: Namespace SIGNAL, Code 10 Bus error: 10
Let's try deleting your mail preferences
- Quit or force-quit the Mail app.
- Control-click or right-click the Finder icon on the Dock and select Go to Folder.
- Copy and paste the following path into the Go to Folder box and press Enter:
- Move the Mail preference file into the Trash:
- Restart your Mac.
- Relaunch the Mail app.
There's no sound played from this cat and I got distracted with emails!
Any luck with the instruction?
Look at №3
what path?
Apologies, this one: ~/Library/Containers/com.apple.mail/Data/Library/Preferences/
Okay, got it!
Okay, will do that now... but note this computer will be restarting... are we gonna lose the chat?
And at point 4 you need to move this com.apple.mail.plist
No, you won't
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat/
got it thank you
Glad to assist:)
quick question
Which one is the mail preference file
Visitor uploaded: Screen-Shot.png
Type: image/png
Size: 39059
or just delete all of them?
Yes, move that one to the trash
Okay, done... it's in the trash, restarting now. Stand by
Take your time
Did you relaunch the mail app ?
I did
Does it work now?
Well I suppose time will tell. It was always working, it was just repeatedly crashing, maybe 3/5 times a day. So I'll give it a day or two and see! I'll circle back if I need help again!
Ok, no problem:)
Is there anything else I can do for you today?
No, all set, thank you
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
:)
No comments yet...
What about starting a discussion? Be the first to share your thoughts!
