Created: November 10, 2022

Mac mail issue

I have an issue with Mac Mail on my computer. It keeps crashing
Last Edit: November 14, 2022
Gary Spenser
Gary Spenser Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Gary Spenser
Gary Spenser Tech Expert & Writer
Nice to meet you, *****!
Can you tell me more about the issue, is there an error message, perhaps?
Customer Reply
I have the screen dump that pops up... I copied the last one.
Gary Spenser
Gary Spenser Tech Expert & Writer
Can you share it with us?
Customer Reply
It's insanely long, but I will cut and paste the first page.
-------------------------------------
Translated Report (Full Report Below) *****
Gary Spenser
Gary Spenser Tech Expert & Writer
Yeah, I don't think this would be of much use
Customer Reply
Okay
I thought perhaps this part:
Exception Type: EXC_BAD_ACCESS or this:
Termination Reason: Namespace SIGNAL, Code 10 Bus error: 10
Gary Spenser
Gary Spenser Tech Expert & Writer
Let's try deleting your mail preferences
1. Quit or force-quit the Mail app.
2. Control-click or right-click the Finder icon on the Dock and select Go to Folder.
3. Copy and paste the following path into the Go to Folder box and press Enter:
4. Move the Mail preference file into the Trash:
5. Restart your Mac.
6. Relaunch the Mail app.
Customer Reply
There's no sound played from this cat and I got distracted with emails!
Gary Spenser
Gary Spenser Tech Expert & Writer
Any luck with the instruction?
Customer Reply
Look at #3
What path?
Gary Spenser
Gary Spenser Tech Expert & Writer
Apologies, this one: ~/Library/Containers/com.apple.mail/Data/Library/Preferences/
Customer Reply
Okay, got it!
Okay, will do that now... but note this computer will be restarting... are we gonna lose the chat?
Gary Spenser
Gary Spenser Tech Expert & Writer
And at point 4 you need to move this com.apple.mail.plist
No, you won't
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat/
Customer Reply
got it thank you
Gary Spenser
Gary Spenser Tech Expert & Writer
Glad to assist:)
Customer Reply
quick question
Which one is the mail preference file
Visitor uploaded: Screen-Shot.png
Type: image/png
Size: 39059
or just delete all of them?
Gary Spenser
Gary Spenser Tech Expert & Writer
Yes, move that one to the trash
Customer Reply
Okay, done... it's in the trash, restarting now. Stand by
Gary Spenser
Gary Spenser Tech Expert & Writer
Take your time
Did you relaunch the mail app ?
Customer Reply
I did
Gary Spenser
Gary Spenser Tech Expert & Writer
Does it work now?
Customer Reply
Well I suppose time will tell. It was always working, it was just repeatedly crashing, maybe 3/5 times a day. So I'll give it a day or two and see! I'll circle back if I need help again!
Gary Spenser
Gary Spenser Tech Expert & Writer
Ok, no problem:)
Is there anything else I can do for you today?
Customer Reply
No, all set, thank you
Gary Spenser
Gary Spenser Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
:)
Gary Spenser
Gary Spenser Tech Expert & Writer
👍