Please tell me what operating system is installed on your laptop?
It's Windows
Can you please tell me, do you not see " log in with different option"?
Yes
PIN or MS pass word. That pass word I don't remember
Can you please tell me, is the Windows on your laptop Windows 10 or 11?
11
The instruction I'm about to send is quite big and contains pictures. Would you prefer the option of receiving it in your email?
yes
Please, check your email.
It's asking for a Challenge phrase God knows I don't remember that, It didn't give me password as option.
Don't you see an image with a phrase?
Usually, for windows 11, it's supposed to be "A1B2C3"
I got IN bless you!!
Great, you were able to unlock your laptop?
Yes
I recommend changing your PIN now to avoid this in the future, please, follow this:
After you're signed in, select Start > Settings > Accounts > Sign-in options >Windows Hello PIN or PIN (Windows Hello) > I forgot my PIN and then follow the instructions to change it.
Ok I did it. I'm so proud of me right now. i didn't ahve to call my grand son!
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