Updated: April 03, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

I'm trying to recover my password and change my email address to my Facebook account

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
What issues do you have with recovering it?

Customer Replay

It keeps telling me that I'm putting in the wrong password

author

Got it
Could you please provide a phone number or email associated with your account?

Customer Replay

*****

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author

Thank you!
Do you have access to this phone number?

Customer Replay

Yes

author

Good
I would recommend the following steps to regain access to your account:

image
  1. Make sure you’re connecting from the WiFi network and device you normally use. Please, visit the login page and press the “Forgotten password” button
  2. Find your account by searching for *****
  3. Send a recovery code to your phone
  4. Enter the code carefully, without spaces or other symbols, and press "Continue"

Is everything clear with the provided instruction, *****?

Customer Replay

That's what I have been doing and That's when it tells me that the password is wrong because it wants me to put my old password in and then change it but I can't

author

So, does it tell you this after you enter the code?

Customer Replay

Yes

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author

Got it
Do you have access to the device you were signed into this account on before?

Customer Replay

Yes

author

Did you try on that device?

Customer Replay

It keeps sending me back to my old email address that I don't have access to
Yes

author

Are you connected to the same network as before when you had access to the account?

Customer Replay

Yes

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author

Understood
Did you try to recover your old email account?

Customer Replay

I don't know how

author

Okay
Could you, please, provide me with the email address that is associated with your old email account?

Customer Replay

*****@gmail.com

author

Thank you!

Customer Replay

Welcome

author

Please, follow the steps:

  1. Go to the page https://accounts.google.com/signin/recovery
  2. Enter the email, then click "Next".
  3. Instead of entering your password, click "Try another way"
  4. Enter the phone number

Tell me, please, was everything clear, *****?

Customer Replay

Yes
I'll try that

author

Take your time!

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