Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What issues do you have with recovering it?
It keeps telling me that I'm putting in the wrong password
Got it
Could you please provide a phone number or email associated with your account?
*****
Thank you!
Do you have access to this phone number?
Yes
Good
I would recommend the following steps to regain access to your account:
Is everything clear with the provided instruction, *****?
That's what I have been doing and That's when it tells me that the password is wrong because it wants me to put my old password in and then change it but I can't
So, does it tell you this after you enter the code?
Yes
Got it
Do you have access to the device you were signed into this account on before?
Yes
Did you try on that device?
It keeps sending me back to my old email address that I don't have access to
Yes
Are you connected to the same network as before when you had access to the account?
Yes
Understood
Did you try to recover your old email account?
I don't know how
Okay
Could you, please, provide me with the email address that is associated with your old email account?
*****@gmail.com
Thank you!
Welcome
Please, follow the steps:
Tell me, please, was everything clear, *****?
Yes
I'll try that
Take your time!
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