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I'm in Mexico and cannot send or receive texts or phone calls
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
I am traveling outside the US and cannot send or receive text messages or phone calls eve while connected to Wi-Fi.
Could you clarify on what platform are you trying to send your messages? (Facebook, Instagram)
None of those
Then on what platform are you trying to send your messages?
Via your Messages app?
No app, just the phone
Okay, got you.
What mobile provider do you use?
Boosrmobile
I'm sorry, but you can't send a message or make a call if you are using a USA sim card in another country.
You need to purchase a new sim card for the country you are now in. With your USA sim card, you can only chat via the Internet.
Ok thanks
Is there anything else I can do for you today?
if I can contact boost, can they do anything remotely
No, sorry. The USA sim card is valid only in the USA.
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