Updated: March 23, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

I'm in Mexico and cannot send or receive texts or phone calls

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Customer Replay

I am traveling outside the US and cannot send or receive text messages or phone calls eve while connected to Wi-Fi.

Could you clarify on what platform are you trying to send your messages? (Facebook, Instagram)

Customer Replay

None of those

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Then on what platform are you trying to send your messages?
Via your Messages app?

Customer Replay

No app, just the phone

Okay, got you.
What mobile provider do you use?

Customer Replay



I'm sorry, but you can't send a message or make a call if you are using a USA sim card in another country.
You need to purchase a new sim card for the country you are now in. With your USA sim card, you can only chat via the Internet.

Customer Replay

Ok thanks

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Is there anything else I can do for you today?

Customer Replay

if I can contact boost, can they do anything remotely

No, sorry. The USA sim card is valid only in the USA.

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