Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Did you try anything to renew it yourself prior to our conversation?
Did you try anything to renew it yourself prior to our conversation?
Customer Reply
yeap
I could´t
I could´t
Can you elaborate on this, please?
Customer Reply
I attempted to renew the service but received it with a new device. I've already changed my old magic phone number to this latest payment, but I can't get it to work. I suppose I should wait for the mail with the new device, which I do not want. If possible, I'd like to reuse the old device.
Please try this: go to www.magicJack.com, select Login. On this page you will see an option to start Rapid Renew. Enter your magicJack phone number and click RENEW NOW.
Customer Reply
thanks, let me try it
Take your time
Customer Reply
it asks me for a new payment
Visitor uploaded: image.png
Type: image/png
Size: 28236
Visitor uploaded: image.png
Type: image/png
Size: 28236
To reactivate the old number you would need to dod that
What happens when you press on "renew with device"?
What happens when you press on "renew with device"?
Customer Reply
Nothing, there is no hyperlink.
on it
on it
You want to use the old device as backup, right?
Customer Reply
What I really want is for my old magic phone number working properly asap to avoid having to wait for the new device. If the old one can be used as a backup and that's the way to make it happen, that would be fantastic.
Alright, the issue is that the old number would work, but the old device got disabled by the magic jack company. So you cannot use the old one as a back up.
Customer Reply
oki
got it
got it
Glad to clarify
Customer Reply
so, what is the best way to solve this issue?
Currently the only option for you is to wait for the new device
Customer Reply
Today I've spent the entire day wallowing in system pliegues. I greatly appreciate human assistance because 99.9% of bots are terrible.
thank you a lot!!
thank you a lot!!
I'm glad to assist, and yeah, no bot can replace a human interaction:)
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
I think that´s it for now
bye and thank you again
bye and thank you again
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
you too
Thanks:)
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