Updated: May 22, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

I wiped my samsung a51 and it restored my pictures and contacts but now i get incoming calls

I can hear it ringing but the red and green slider buttons are not there and I cant answer the call

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

i did a search and it said before I do any factory reset I should restart the phone which I did but do not have any incoming calls cand you call me?

Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.

Customer Replay

OK what should we try

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Did you try to restart your phone after that issue occurred?

Customer Replay

Yes i did.

Got it
Go to Accessibility > Interaction & Dexterity>Assistant Menu. Turn on the toggle next to off on the next screen. Then, you will find the Single tap-to-swipe option. Enable it.

Customer Replay

got it, it says off

Did you enable it?

Customer Replay

allow assistant menu to have full control? sounds sketchy?

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You may try to enable it and ask someone to call you
If the issue will still be there, just disable it

Customer Replay

ok, can I call myself?

If you don't have 2 phones

Customer Replay

ok ,its ringing but still no wat to answer

There are no buttons, right?

Customer Replay

yes but I hit volume up and talked to him?

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Did the volume-up button take the call?

Customer Replay


It should not

Customer Replay

it a crazy phone

Does your volume-up button take the call?

Customer Replay


Oh, I see
Please, follow these steps:

  1. Go to the calls app.
  2. Press on the 3-dots button and select Settings.
  3. Go to Answering and ending calls.
  4. Tell me what you see here.
Customer Replay

I read caller names alouded, ON answer auto ON, press volume up ON, That must be it?

Disable "Press volume up" and "Press side key "

Customer Replay


And then check if the buttons appear

Customer Replay

I cant my son went to sleep, do not want to bother him, maybe I can think of someone else ?

You may ask anybody you know to call you. Just for 1 second in order to check if everything is working fine now

Customer Replay

It's late and most of my contacts are asleep. I will wait until tomorrow if you do not mind. I will let you know the outcome,

Sure, you can come back to us anytime
Do you have any additional questions I can help you with?

Customer Replay

thank you so much, I'll talk to you tomorrow.

You're welcome! I'll be waiting for you!

Customer Replay


Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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