Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
i was hacked and now can’t receive any emails
i was hacked and now can’t receive any emails
Nice to meet you, *****!
What is the name of the service you refer to?
What is the name of the service you refer to?
Customer Reply
My aol mail account and it also affected my Messenger account.
So what exactly is happening when you are trying to access it? Do you see any error messages?
Customer Reply
All I see is no new messages….and that’s not normal for me! 😁
Got you
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
I’ve changed passwords and have done a lot of cussing..
Have you tried to restart your computer?
Customer Reply
I’m working off of an iPad. I shut it off for a couple of hours, then restarted. Same problems
Got you
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Customer Reply
thank you, Christine!
:)
Do you use the AOL app on your iPad?
Do you use the AOL app on your iPad?
Customer Reply
yes
Okay
Have you tried to reinstall it and log in to your account again?
Have you tried to reinstall it and log in to your account again?
Customer Reply
yes, still no messages
Understood
Let’s try the following:
1.Open the “Settings” app on iPad
Let’s try the following:
1.Open the “Settings” app on iPad
Customer Reply
Ok
2. Scroll down and choose “Mail”
3.Choose “Add Account” under the accounts section
4.Choose “AOL” as the account type
3.Choose “Add Account” under the accounts section
4.Choose “AOL” as the account type
Customer Reply
Done
5.Login and authenticate with the AOL email account address and login password at the screen
6.Choose whether you want to have Mail, Notes, or anything else synced to the device, then choose Save to add the @aol.com email account to the iPad
6.Choose whether you want to have Mail, Notes, or anything else synced to the device, then choose Save to add the @aol.com email account to the iPad
Customer Reply
It says that this account has already been authenticated…
Can you check this:
1.Open the “Settings” app on iPad
2.Go to “Mail”
3. Look for your account , tap on the AOL account, then tap on “Delete Account”
1.Open the “Settings” app on iPad
2.Go to “Mail”
3. Look for your account , tap on the AOL account, then tap on “Delete Account”
Customer Reply
Ok
Thank you
Customer Reply
now should I try to reinstall?
Have you deleted the account using the instructions I sent?
Customer Reply
yes
Now, please, try to add again using the instructions I sent you above with 6 steps
Customer Reply
Done
Do you have this error : account has already been authenticated?
Customer Reply
not this time
So, do you have your account opened? What can you see there?
Customer Reply
Still no new messages ☹️
Do you have a chance to use another device? It can be a phone, computer for instance
Customer Reply
I tried my phone- says no new messages
Got you
Just a moment please, I'll be there for you shortly. Please stay in chat while I'm on it, thank you!
Just a moment please, I'll be there for you shortly. Please stay in chat while I'm on it, thank you!
Customer Reply
👍
Thank you
Working on your issue
Can you check the Spam folder, is it empty as well?
Working on your issue
Can you check the Spam folder, is it empty as well?
Customer Reply
There’s stuff in the junk folder….
Do you mean there are emails?
Customer Reply
yes
Are that emails that were previously deleted by you?
Customer Reply
No- they seem to be new messages, looking at the times…
Okay. Check if those are your missing emails
Customer Reply
they could be…
You can try to send the email from any other email address and check if it appears in Spam folder
Customer Reply
Thank you SO much, Christine, for all your hard work and patience!! I truly appreciate it!
I am so pleased to see your issue got resolved!
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