Created: January 12, 2023

I was hacked and am not receiving any emails

Last Edit: January 12, 2023
Get Expert Help Now Get Expert Help Now
Christine Tomas
Christine Tomas Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
i was hacked and now can’t receive any emails
Christine Tomas
Christine Tomas Tech Expert & Writer
Nice to meet you, *****!
What is the name of the service you refer to?
Customer Reply
My aol mail account and it also affected my Messenger account.Aol
Christine Tomas
Christine Tomas Tech Expert & Writer
So what exactly is happening when you are trying to access it? Do you see any error messages?
Customer Reply
All I see is no new messages….and that’s not normal for me! 😁
Christine Tomas
Christine Tomas Tech Expert & Writer
Got you
What troubleshooting have you done so far?
Customer Reply
I’ve changed passwords and have done a lot of cussing..
Christine Tomas
Christine Tomas Tech Expert & Writer
Have you tried to restart your computer?
Customer Reply
I’m working off of an iPad. I shut it off for a couple of hours, then restarted. Same problems
Christine Tomas
Christine Tomas Tech Expert & Writer
Got you
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Customer Reply
thank you, Christine!
Christine Tomas
Christine Tomas Tech Expert & Writer
:)
Do you use the AOL app on your iPad?
Customer Reply
yes
Christine Tomas
Christine Tomas Tech Expert & Writer
Okay
Have you tried to reinstall it and log in to your account again?
Customer Reply
yes, still no messages
Christine Tomas
Christine Tomas Tech Expert & Writer
Understood
Let’s try the following:
1.Open the “Settings” app on iPad
Customer Reply
Ok
Christine Tomas
Christine Tomas Tech Expert & Writer
2. Scroll down and choose “Mail”
3.Choose “Add Account” under the accounts section
4.Choose “AOL” as the account type
Customer Reply
Done
Christine Tomas
Christine Tomas Tech Expert & Writer
5.Login and authenticate with the AOL email account address and login password at the screen
6.Choose whether you want to have Mail, Notes, or anything else synced to the device, then choose Save to add the @aol.com email account to the iPad
Customer Reply
It says that this account has already been authenticated…
Christine Tomas
Christine Tomas Tech Expert & Writer
Can you check this:
1.Open the “Settings” app on iPad
2.Go to “Mail”
3. Look for your account , tap on the AOL account, then tap on “Delete Account”
Customer Reply
Ok
Christine Tomas
Christine Tomas Tech Expert & Writer
Thank you
Customer Reply
now should I try to reinstall?
Christine Tomas
Christine Tomas Tech Expert & Writer
Have you deleted the account using the instructions I sent?
Customer Reply
yes
Christine Tomas
Christine Tomas Tech Expert & Writer
Now, please, try to add again using the instructions I sent you above with 6 steps
Customer Reply
Done
Christine Tomas
Christine Tomas Tech Expert & Writer
Do you have this error : account has already been authenticated?
Customer Reply
not this time
Christine Tomas
Christine Tomas Tech Expert & Writer
So, do you have your account opened? What can you see there?
Customer Reply
Still no new messages ☹️
Christine Tomas
Christine Tomas Tech Expert & Writer
Do you have a chance to use another device? It can be a phone, computer for instance
Customer Reply
I tried my phone- says no new messages
Christine Tomas
Christine Tomas Tech Expert & Writer
Got you
Just a moment please, I'll be there for you shortly. Please stay in chat while I'm on it, thank you!
Customer Reply
👍
Christine Tomas
Christine Tomas Tech Expert & Writer
Thank you
Working on your issue
Can you check the Spam folder, is it empty as well?
Customer Reply
There’s stuff in the junk folder….
Christine Tomas
Christine Tomas Tech Expert & Writer
Do you mean there are emails?
Customer Reply
yes
Christine Tomas
Christine Tomas Tech Expert & Writer
Are that emails that were previously deleted by you?
Customer Reply
No- they seem to be new messages, looking at the times…
Christine Tomas
Christine Tomas Tech Expert & Writer
Okay. Check if those are your missing emails
Customer Reply
they could be…
Christine Tomas
Christine Tomas Tech Expert & Writer
You can try to send the email from any other email address and check if it appears in Spam folder
Customer Reply
Thank you SO much, Christine, for all your hard work and patience!! I truly appreciate it!
Christine Tomas
Christine Tomas Tech Expert & Writer
I am so pleased to see your issue got resolved!

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Comments

0 comment
    Write a comment
    Thank you for sharing your opinion!