I was hacked and am not receiving any emails

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i was hacked and now can’t receive any emails

My aol mail account and it also affected my Messenger account.

So what exactly is happening when you are trying to access it? Do you see any error messages?

Got you
What troubleshooting have you done so far?

Have you tried to restart your computer?

Got you
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!

:)
Do you use the AOL app on your iPad?

Okay
Have you tried to reinstall it and log in to your account again?

Understood
Let’s try the following:

1. Open the “Settings” app on iPad

1. Scroll down and choose “Mail”
2. Choose “Add Account” under the accounts section
3. Choose “AOL” as the account type

1. Login and authenticate with the AOL email account address and login password at the screen
2. Choose whether you want to have Mail, Notes, or anything else synced to the device, then choose Save to add the @aol.com email account to the iPad

Can you check this:

1. Open the “Settings” app on iPad
2. Go to “Mail”
3. Look for your account , tap on the AOL account, then tap on “Delete Account”

Thank you

Have you deleted the account using the instructions I sent?

Now, please, try to add again using the instructions I sent you above with 6 steps

Do you have this error : account has already been authenticated?

So, do you have your account opened? What can you see there?

Do you have a chance to use another device? It can be a phone, computer for instance

Got you
Just a moment please, I'll be there for you shortly. Please stay in chat while I'm on it, thank you!

Thank you
Working on your issue
Can you check the Spam folder, is it empty as well?

Do you mean there are emails?

Are that emails that were previously deleted by you?

Okay. Check if those are your missing emails

You can try to send the email from any other email address and check if it appears in Spam folder