Updated: April 03, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I was chatting earlier and error 403 popped up

Was trying to reset password. Had a previous express coverage with spectrum. Have new phone and trying to reset.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please clarify the password for what you were trying to reset?

Customer Replay

Trying to reset password. Got a new phone, new debit card. Been difficult trying to reestablish service.

Do you need to reset the PIN code for your phone?

Customer Replay


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Which phone do you have?

Customer Replay

Moto6 it's a Motorola. 11


Do you want to perform a hard reset of your phone?

Customer Replay

No, it's new. Just a password change.

Did you set up this password?

Customer Replay

I tried several. That is probably a problem with google.

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I'm sorry, is this the Google Password or PIN code from the phone?

Customer Replay

With Straight Talk, seems like they are a middle man in the mix.
Got to be info that they have on file

Oh, so you need to reset the PIN for Straight Talk?

Customer Replay

Don't reset. Just need to know am I in express coverage.

Here's the page you can find the coverage map: https://www.straighttalk.com/coverage-map
Just enter the Zip Code and follow the instructions.

Customer Replay


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Is there anything else I can do for you today?

Customer Replay

You have been extrodinary. Have a great day.

Have a great day!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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