I want to change contacts & picktures from my old phone to my new phone

Nice to meet you, *****!
Could you tell me what is the model of your phone?

Both, please.

Please, follow the instruction below:

1. On your old phone, open the "Settings" app.
2. Tap Google and then Settings for Google apps -> Google Contacts sync -> Also sync device contacts -> Automatically back up & sync device contacts.
3. Turn on Automatically back up & sync device contacts.
4. Pick the account you have access to.

Good!

Can you please clarify at what stage you are having problems?

Can you please click on it again?

Have you done steps 3 and 4?

Good, thank you! Can you please clarify if you used the same Google account on your new phone?

Can you please check it?

Do you have the same Google account on your new phone as on the old one?

Good!
Please, follow the instruction below:

1. Please, open your new phone's Settings app.
2. Tap Google.
3. Tap Set up & restore.
4. Tap Restore contacts.
5. Tap the old phone with the contacts to copy.

Good!
Have your contacts been successfully transferred to your new phone?

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

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