Updated: March 13, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

I want to change contacts & picktures from my old phone to my new phone

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you tell me what is the model of your phone?

Customer Replay

old or new

Both, please.

Customer Replay

Old phone is galaxy j3 New is galaxy s21fe5g


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Please, follow the instruction below:

  1. On your old phone, open the "Settings" app.
  2. Tap Google and then Settings for Google apps -> Google Contacts sync -> Also sync device contacts -> Automatically back up & sync device contacts.
  3. Turn on Automatically back up & sync device contacts.
  4. Pick the account you have access to.
Customer Replay

on auto back up

Customer Replay

but after that im lost

Can you please clarify at what stage you are having problems?

Customer Replay

i clicked on auto back up {& sync device contacts but nothing happening

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Can you please click on it again?

Customer Replay

still nothing
ok I have it synced to my old phone

Have you done steps 3 and 4?

Customer Replay


Good, thank you! Can you please clarify if you used the same Google account on your new phone?

Customer Replay

I will make one if not

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Can you please check it?

Customer Replay

I'm in google acounts now

Do you have the same Google account on your new phone as on the old one?

Customer Replay


Please, follow the instruction below:

  1. Please, open your new phone's Settings app.
  2. Tap Google.
  3. Tap Set up & restore.
  4. Tap Restore contacts.
  5. Tap the old phone with the contacts to copy.
Customer Replay

I think you and i finally got it done

Have your contacts been successfully transferred to your new phone?

Customer Replay

yes finally thank you very much sorry it took so long

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

not today thank you

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Customer Replay

thank you

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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