Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you tell me what is the model of your phone?
old or new
Both, please.
Old phone is galaxy j3 New is galaxy s21fe5g
Please, follow the instruction below:
on auto back up
Good!
but after that im lost
Can you please clarify at what stage you are having problems?
i clicked on auto back up {& sync device contacts but nothing happening
Can you please click on it again?
done
still nothing
ok I have it synced to my old phone
Have you done steps 3 and 4?
yes
Good, thank you! Can you please clarify if you used the same Google account on your new phone?
I will make one if not
Can you please check it?
I'm in google acounts now
Do you have the same Google account on your new phone as on the old one?
yes
Good!
Please, follow the instruction below:
I think you and i finally got it done
Good!
Have your contacts been successfully transferred to your new phone?
yes finally thank you very much sorry it took so long
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
not today thank you
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
thank you
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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