Updated: April 03, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

I think someone is trying to access my google account.

I just received a text with a voice verification code that I did not request

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay

*****

Nice to meet you, *****!
Have you said that code to anyone?

Customer Replay

no

Good. Are you able to log into your account now?

Customer Replay

I had an issue yesterday while selling online where someone sent me I code I shared with them, not realizing that they were trying to scam me
Yes Im able to log into my google account

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Please, go to https://myaccount.google.com/security, and log in.
You will see Recent security activity. Your devices.
Check if there is anything unfamiliar

Customer Replay

Nothing I changed my PW last night @10:11PM and logged into my phone on 7/15 is only activity

Good.
To keep your account protected you can also set up two-step verification

Customer Replay

OK, I will do that

Here is the instruction on how to do it:

  1. In the navigation panel, select Security.
  2. Under “Signing in to Google,” select 2-Step Verification. Get started.
  3. Follow the on-screen steps.
Customer Replay



OK

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Is there anything else I can do for you today?

Customer Replay

It's telling me Im signed in on my phone & will sign me off - is that normal

It is a security matter

Customer Replay

ok

You can sign in again later

Customer Replay

thanks

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Do you have any additional questions I can help you with?

Customer Replay

Not at this time

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