Expert: Dmytro Sywyi
Dmytro Sywyi (Expert): Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?
Dmytro Sywyi: Nice to meet you, *****!
Dmytro Sywyi: Have you said that code to anyone?
Dmytro Sywyi: Good. Are you able to log into your account now?
Customer: I had an issue yesterday while selling online where someone sent me I code I shared with tthem not realizing that they were trying toscam me
Customer: Yes Im able to log into my account
Dmytro Sywyi: Please, go to https://myaccount.google.com/security, and log in.
You will see: Recent security activity. Your devices.
Check if there is anything unfamilliar
Customer: Nothing I changed my PW last night @10:11PM and logged into my phone on 7/15 is only activity
Dmytro Sywyi: Good.
Dmytro Sywyi: To keep your account protected you can also set up two-step verification
Customer: OK I will do that
Dmytro Sywyi: Here is the instruction on how to do it:
- In the navigation panel, select Security.
- Under “Signing in to Google,” select 2-Step Verification. Get started.
- Follow the on-screen steps.
Dmytro Sywyi: Is there anything else I can do for you today?
Customer: It’s telling me Im signed in on my phone & will sign me off – is that normal
Dmytro Sywyi: It is a security matter
Dmytro Sywyi: You can sign in again later
Dmytro Sywyi: Do you have any additional questions I can help you with?
Customer: Not at this time
Dmytro Sywyi: Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.