Created: October 19, 2022

I think my other computer has been compromised

Last Edit: November 20, 2022
Christine Tomas
Christine Tomas Tech Expert & Writer
Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Christine Tomas
Christine Tomas Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
I think my other computer has been compromised. There is an ongoing obnoxious message saying that my computer has been locked up and to call windows defender security. I called the number and the guy wanted me to push the windows button on my computer. I told him no. There was a lot of phone activity in the background. How can I get my computer back working?
Christine Tomas
Christine Tomas Tech Expert & Writer
Actually yes, if you see such messages stating from Microsoft with the phone number to call, you can be sure that it is a scam. Could you please tell me did you give them access to your computer?
Customer Reply
No, I did not to my knowledge. He wanted me to push the windows 4 square key on my computer. I did not do it.
Christine Tomas
Christine Tomas Tech Expert & Writer
Okay
Did you follow any links from that message about your computer has been locked up?
Customer Reply
No, I did finally cut it off for a minute.
Christine Tomas
Christine Tomas Tech Expert & Writer
If you see the message about your computer has been locked up with the phone number, just close the website, or browser, then restart your computer and try to avoid that webpage
Customer Reply
It won't let me. The screen is blocked out except for the scam message
Christine Tomas
Christine Tomas Tech Expert & Writer
Try to close the browser completely
Customer Reply
It is all covered up. I can't get to it.
Christine Tomas
Christine Tomas Tech Expert & Writer
In this case, just force your computer to restart. Press and hold the power button till your computer will shut down, then turn it back on
Customer Reply
I did that a little while ago and when I restarted it, the message came back on. I will try it again. How long should I wait until I restart?
Let me know when I should restart
Christine Tomas
Christine Tomas Tech Expert & Writer
Please restart it now.
Customer Reply
same problem. It came back
Christine Tomas
Christine Tomas Tech Expert & Writer
Okay, got it.
Could you please press and hold the power button for a few seconds?
Customer Reply
I will do it now
still holding
Christine Tomas
Christine Tomas Tech Expert & Writer
Let me know when your computer will be turned off completely.
Customer Reply
it is should i quit holding
Christine Tomas
Christine Tomas Tech Expert & Writer
Yes
When it's done, turn it back on.
Customer Reply
ok, I am seeing something that says updates are happening
I am trying to sign back on now
Christine Tomas
Christine Tomas Tech Expert & Writer
Please wait till the update is finished.
Customer Reply
That seems to have worked. If it happens again, should I just hold the power key again?
Christine Tomas
Christine Tomas Tech Expert & Writer
Great!
If it will happen again, please just contact us back again.
Customer Reply
Thank you for your help.
Christine Tomas
Christine Tomas Tech Expert & Writer
You are always welcome!