I think my other computer has been compromised
Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
I think my other computer has been compromised. There is an ongoing obnoxious message saying that my computer has been locked up and to call windows defender security. I called the number and the guy wanted me to push the windows button on my computer. I told him no. There was a lot of phone activity in the background. How can I get my computer back working?
Actually yes, if you see such messages stating from Microsoft with the phone number to call, you can be sure that it is a scam. Could you please tell me did you give them access to your computer?
No, I did not to my knowledge. He wanted me to push the windows 4 square key on my computer. I did not do it.
Okay
Did you follow any links from that message about your computer has been locked up?
No, I did finally cut it off for a minute.
If you see the message about your computer has been locked up with the phone number, just close the website, or browser, then restart your computer and try to avoid that webpage
It won't let me. The screen is blocked out except for the scam message
Try to close the browser completely
It is all covered up. I can't get to it.
In this case, just force your computer to restart. Press and hold the power button till your computer will shut down, then turn it back on
I did that a little while ago and when I restarted it, the message came back on. I will try it again. How long should I wait until I restart?
Let me know when I should restart
Please restart it now.
same problem. It came back
Okay, got it.
Could you please press and hold the power button for a few seconds?
I will do it now
still holding
Let me know when your computer will be turned off completely.
it is should i quit holding
Yes
When it's done, turn it back on.
ok, I am seeing something that says updates are happening
I am trying to sign back on now
Please wait till the update is finished.
That seems to have worked. If it happens again, should I just hold the power key again?
Great!
If it will happen again, please just contact us back again.
Thank you for your help.
You are always welcome!
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