Updated: March 19, 2023
Was it helpful?
by Jessica Miller
Tech Expert & Writer
667 resolved issues

I ran out of paper but am unable to get the paper tray to close the paper is all the way back but the little slide bar will not slide back to connect to the paper.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What is your printer model?

Customer Replay

It’s a pro 8020


Can you please one more time picture your situation with HP printer in details?

Customer Replay

Ok there is a little tab that slides. Up to the paper when you load it in the paper drawer. It’s purpose is to keep the paper feeding through as it is used down in the stack. It keeps the paper straight.it is located at the end of the paper normally. Right now when it ran out of paper you have to press the slide button to move it back to put paper in after the paper was loaded the little slide would not go back to the end of the paper where it is suppose to be. I don’t know any other way to tell you this.

banner 3

Thank you for information!
Is there a couple of blue switches?

Customer Replay

where are they located?

Like that, look screenshot


Customer Replay

No there is 1 a gray one on the left side of the drawer kinda similar

Got it
Can you press on it so it little change his position?

Customer Replay

yes but it will not move back to the paper

banner 6

In this case, please follow these instructions.
Open the paper tray door, and then pull it toward you to extend the paper tray.
Gently pull out the paper tray extender, and then lift up the paper catch.
Slide the paper width guides to their outermost position.
Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

Customer Replay

I just fixed it. Thank you so much for your time.

Is there anything else I can do for you today?

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Printers problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info