Created: January 19, 2023

I ran out of paper but am unable to get the paper tray to close the paper is all the way back but the little slide bar will not slide back to connect to the paper.

Last Edit: January 19, 2023
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Jessica Miller
Jessica Miller Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jessica Miller
Jessica Miller Tech Expert & Writer
Nice to meet you, *****!
What is your printer model?
Customer Reply
Hp
It’s a pro 8020
Jessica Miller
Jessica Miller Tech Expert & Writer
Can you please one more time picture your situation with HP printer in details?
Customer Reply
Ok there is a little tab that slides. Up to the paper when you load it in the paper drawer. It’s purpose is to keep the paper feeding through as it is used down in the stack. It keeps the paper straight.it is located at the end of the paper normally. Right now when it ran out of paper you have to press the slide button to move it back to put paper in after the paper was loaded the little slide would not go back to the end of the paper where it is suppose to be. I don’t know any other way to tell you this.
Jessica Miller
Jessica Miller Tech Expert & Writer
Thank you for information!
Is there a couple of blue switches?
Customer Reply
where are they located?
Jessica Miller
Jessica Miller Tech Expert & Writer
Like that, look screenshot
Customer Reply
No there is 1 a gray one on the left side of the drawer kinda similar
Jessica Miller
Jessica Miller Tech Expert & Writer
Got it
Can you press on it so it little change his position?
Customer Reply
yes but it will not move back to the paper
Jessica Miller
Jessica Miller Tech Expert & Writer
In this case, please follow these instructions.
Open the paper tray door, and then pull it toward you to extend the paper tray.
Gently pull out the paper tray extender, and then lift up the paper catch.
Slide the paper width guides to their outermost position.
Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.
Customer Reply
I just fixed it. Thank you so much for your time.
Jessica Miller
Jessica Miller Tech Expert & Writer
Is there anything else I can do for you today?

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