Updated: March 28, 2023
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by Oleksandr Lazariev
Tech Expert & Writer
796 resolved issues

I need to install new HP 6978 printer and am confused

Can someone call to explain how.
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!

Customer Replay

I want someone to call me. It’s too complicated to explain this chat way

author

Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Since we don't have calls, could you please explain the problem with setting up a new HP printer?

Customer Replay

I need to install new HP printer 6978 and don’t know how.

image

banner 3
author


No worries, I will guide you through these steps. However, may I ask you, would you like to connect it to the phone or computer?

Customer Replay

To both cell phone and iPad Air.

author

Alright, got it! May I ask you, do you have a Wi-Fi network connection at home?

Customer Replay

Yes.

author

Great! So, let's walk through some steps.
Could you please take a look on your printer's display, what does it say?

Customer Replay

It gives 2 options to copy document and for control panel tips.

banner 6
author

Alright, could you please swipe with your finger from the top to the bottom? It will display a new menu

Customer Replay

OK

author

Take your time, please

Customer Replay

it show office jet pro 6070 w/ serial # and IP address. Mine is a 6978 model

author

Is it possible to take a photo and send it to me?

Customer Replay

oK.

banner 9
author

Take your time, please

Customer Replay

How do I send photo? Thru this text?

author

To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Got the photo and will text but need ph. Where to send.
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 3009498

author

Thank you for the screenshot.

Customer Replay

Did you get it?

author

Great! Could you please press on the WRENCH icon on the top left corner?

Customer Replay

none look like a wrench. Which one is it

author

It's like tools or settings icon on the very top left corner

image

Customer Replay


oK.
What next?

author

Do you see Network Setup option?

Customer Replay

yes

author

Press on it, please

Customer Replay

i did

author

Then select Wireless Settings -> then Wireless Setup Wizard

Customer Replay

oK. Should I choose my Netgear 76

author

Great! If you see your Network, please select it

Customer Replay

wants wireless password

author

Alright, could you enter it?

Customer Replay

what is it

author

It's a password for your Wi-Fi

Customer Replay

oh.

author

No worries, take your time

Customer Replay

Oops! I accuse typed a bad letter. Do I repeat process

author

Yes, you have to enter it again, please

Customer Replay

It worked.

author

Alright, is it saying 'connected' ?

Customer Replay

Should I print start guide

author

May I ask you, does it say 'connected' ?

Customer Replay

yes. It did.
Now I have 3 options

author

Alright, may I ask you are you chatting with me with iPhone or iPad?

Customer Replay

iphone

author

Alright, may I ask you to take your iPad, please

Customer Replay

ive got it.

author

Alright, could you please open any photo on your iPad?

Customer Replay

No problem with that.
I can get pics.

author

I'm sorry, what do you mean? We have to try print photo from your iPad, may we try it?

Customer Replay

Yes.
Give me a minute

author

Sure, take your time, please

Customer Replay

it’s printing a pic of my dog. It’s gorgeous

author

ALright, great! So, you have to be connected to your home Wi-Fi then you will be able to print, *****
Great job!

Customer Replay

let me try to print a pic from my phone before you hang up.

author

Sure, no worries, I'm here with you
However, make sure that your iPhone is connected to Wi-Fi, not a cellular

Customer Replay

How to check that

author

Alright, no worries

  1. Open Settings on your iPhone
  2. Select Wi-FI
  3. Check if you have checkmark near your home Wi-Fi
Customer Replay

It does have a check by my WiFi

author

Alright, thank you. May I ask you to print anything ?

Customer Replay

I don’t understand your question

author

I'm sorry, could you please try to open any photo on your iPhone or document and select 'Print'?

Customer Replay

I just did that. I printed a pic of my neighbor’s dog.

author

So, did you check it on your iPad and iPhone?

Customer Replay

Yes. I’m so happy it all works.

author

Great. You did great job, *****

Customer Replay

You did too. Thanks a million

author

Thank you for your time, can we consider this case as solved ?

Customer Replay

absolutely and Tell your boss that I give you 5 stars for service.

author

Thank you, *****!
We are glad that you have resolved your issue using Howly!

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Our expert Oleksandr is online and ready to resolve your issues
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