Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
I want someone to call me. It’s too complicated to explain this chat way
Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Since we don't have calls, could you please explain the problem with setting up a new HP printer?
Since we don't have calls, could you please explain the problem with setting up a new HP printer?
Customer Reply
I need to install new HP printer 6978 and don’t know how.
No worries, I will guide you through these steps. However, may I ask you, would you like to connect it to the phone or computer?
Customer Reply
To both cell phone and iPad Air.
Alright, got it! May I ask you, do you have a Wi-Fi network connection at home?
Customer Reply
Yes.
Great! So, let's walk through some steps.
Could you please take a look on your printer's display, what does it say?
Could you please take a look on your printer's display, what does it say?
Customer Reply
It gives 2 options to copy document and for control panel tips.
Alright, could you please swipe with your finger from the top to the bottom? It will display a new menu
Customer Reply
OK
Take your time, please
Customer Reply
it show office jet pro 6070 w/ serial # and IP address. Mine is a 6978 model
Is it possible to take a photo and send it to me?
Customer Reply
oK.
Take your time, please
Customer Reply
How do I send photo? Thru this text?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Got the photo and will text but need ph. Where to send.
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 3009498
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 3009498
Thank you for the screenshot.
Customer Reply
Did you get it?
Great! Could you please press on the WRENCH icon on the top left corner?
Customer Reply
none look like a wrench. Which one is it
It's like tools or settings icon on the very top left corner
Customer Reply
oK.
What next?
What next?
Do you see Network Setup option?
Customer Reply
yes
Press on it, please
Customer Reply
i did
Then select Wireless Settings -> then Wireless Setup Wizard
Customer Reply
oK. Should I choose my Netgear 76
Great! If you see your Network, please select it
Customer Reply
wants wireless password
Alright, could you enter it?
Customer Reply
what is it
It's a password for your Wi-Fi
Customer Reply
oh.
No worries, take your time
Customer Reply
Oops! I accuse typed a bad letter. Do I repeat process
Yes, you have to enter it again, please
Customer Reply
It worked.
Alright, is it saying 'connected' ?
Customer Reply
Should I print start guide
May I ask you, does it say 'connected' ?
Customer Reply
yes. It did.
Now I have 3 options
Now I have 3 options
Alright, may I ask you are you chatting with me with iPhone or iPad?
Customer Reply
iphone
Alright, may I ask you to take your iPad, please
Customer Reply
ive got it.
Alright, could you please open any photo on your iPad?
Customer Reply
No problem with that.
I can get pics.
I can get pics.
I'm sorry, what do you mean? We have to try print photo from your iPad, may we try it?
Customer Reply
Yes.
Give me a minute
Give me a minute
Sure, take your time, please
Customer Reply
it’s printing a pic of my dog. It’s gorgeous
ALright, great! So, you have to be connected to your home Wi-Fi then you will be able to print, *****
Great job!
Great job!
Customer Reply
let me try to print a pic from my phone before you hang up.
Sure, no worries, I'm here with you
However, make sure that your iPhone is connected to Wi-Fi, not a cellular
However, make sure that your iPhone is connected to Wi-Fi, not a cellular
Customer Reply
How to check that
Alright, no worries
1) Open Settings on your iPhone
2) Select Wi-FI
3) Check if you have checkmark near your home Wi-Fi
1) Open Settings on your iPhone
2) Select Wi-FI
3) Check if you have checkmark near your home Wi-Fi
Customer Reply
It does have a check by my WiFi
Alright, thank you. May I ask you to print anything ?
Customer Reply
I don’t understand your question
I'm sorry, could you please try to open any photo on your iPhone or document and select 'Print'?
Customer Reply
I just did that. I printed a pic of my neighbor’s dog.
So, did you check it on your iPad and iPhone?
Customer Reply
Yes. I’m so happy it all works.
Great. You did great job, *****
Customer Reply
You did too. Thanks a million
Thank you for your time, can we consider this case as solved ?
Customer Reply
absolutely and Tell your boss that I give you 5 stars for service.
Thank you, *****!
We are glad that you have resolved your issue using Howly!
We are glad that you have resolved your issue using Howly!
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