Created: December 15, 2022

I need to install new HP 6978 printer and am confused

Can someone call to explain how.
Last Edit: January 6, 2023
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Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
I want someone to call me. It’s too complicated to explain this chat way
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Since we don't have calls, could you please explain the problem with setting up a new HP printer?
Customer Reply
I need to install new HP printer 6978 and don’t know how.
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
No worries, I will guide you through these steps. However, may I ask you, would you like to connect it to the phone or computer?
Customer Reply
To both cell phone and iPad Air.
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Alright, got it! May I ask you, do you have a Wi-Fi network connection at home?
Customer Reply
Yes.
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Great! So, let's walk through some steps.
Could you please take a look on your printer's display, what does it say?
Customer Reply
It gives 2 options to copy document and for control panel tips.
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Alright, could you please swipe with your finger from the top to the bottom? It will display a new menu
Customer Reply
OK
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Take your time, please
Customer Reply
it show office jet pro 6070 w/ serial # and IP address. Mine is a 6978 model
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Is it possible to take a photo and send it to me?
Customer Reply
oK.
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Take your time, please
Customer Reply
How do I send photo? Thru this text?
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Got the photo and will text but need ph. Where to send.
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 3009498
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Thank you for the screenshot.
Customer Reply
Did you get it?
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Great! Could you please press on the WRENCH icon on the top left corner?
Customer Reply
none look like a wrench. Which one is it
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
It's like tools or settings icon on the very top left corner
Customer Reply
oK.
What next?
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Do you see Network Setup option?
Customer Reply
yes
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Press on it, please
Customer Reply
i did
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Then select Wireless Settings -> then Wireless Setup Wizard
Customer Reply
oK. Should I choose my Netgear 76
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Great! If you see your Network, please select it
Customer Reply
wants wireless password
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Alright, could you enter it?
Customer Reply
what is it
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
It's a password for your Wi-Fi
Customer Reply
oh.
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
No worries, take your time
Customer Reply
Oops! I accuse typed a bad letter. Do I repeat process
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Yes, you have to enter it again, please
Customer Reply
It worked.
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Alright, is it saying 'connected' ?
Customer Reply
Should I print start guide
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
May I ask you, does it say 'connected' ?
Customer Reply
yes. It did.
Now I have 3 options
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Alright, may I ask you are you chatting with me with iPhone or iPad?
Customer Reply
iphone
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Alright, may I ask you to take your iPad, please
Customer Reply
ive got it.
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Alright, could you please open any photo on your iPad?
Customer Reply
No problem with that.
I can get pics.
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
I'm sorry, what do you mean? We have to try print photo from your iPad, may we try it?
Customer Reply
Yes.
Give me a minute
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Sure, take your time, please
Customer Reply
it’s printing a pic of my dog. It’s gorgeous
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
ALright, great! So, you have to be connected to your home Wi-Fi then you will be able to print, *****
Great job!
Customer Reply
let me try to print a pic from my phone before you hang up.
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Sure, no worries, I'm here with you
However, make sure that your iPhone is connected to Wi-Fi, not a cellular
Customer Reply
How to check that
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Alright, no worries
1) Open Settings on your iPhone
2) Select Wi-FI
3) Check if you have checkmark near your home Wi-Fi
Customer Reply
It does have a check by my WiFi
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Alright, thank you. May I ask you to print anything ?
Customer Reply
I don’t understand your question
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
I'm sorry, could you please try to open any photo on your iPhone or document and select 'Print'?
Customer Reply
I just did that. I printed a pic of my neighbor’s dog.
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
So, did you check it on your iPad and iPhone?
Customer Reply
Yes. I’m so happy it all works.
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Great. You did great job, *****
Customer Reply
You did too. Thanks a million
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Thank you for your time, can we consider this case as solved ?
Customer Reply
absolutely and Tell your boss that I give you 5 stars for service.
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Thank you, *****!
We are glad that you have resolved your issue using Howly!

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