- Apps
- Type
- Issue
- Name
- Most popular
- Computers
- Electronics & Household
- Type
- Brand
- Series
- Issue
- Gadgets
- Type
- Brand
- Series
- Issue
- Networks
- Type
- Brand
- Issue
- Most popular
- Smartphones
- Brand
- Series
- Issue
- Most popular
- Can I fix a cracked phone screen with toothpaste?
- Google temporary hold. What should I do if I encounter a temporary hold?
- How to fix the red eye on iPhone
- How to Charge a Phone With a Broken Charger Port?
- How to change a phone number on Samsung account
- How to fix water damaged iPhone
- Protect Your Android Phone from Hackers
- Tablets
- Brand
- Series
- Issue
- Most popular
- Wellness & Beauty
- Finance
I need to install new HP 6978 printer and am confused
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
I want someone to call me. It’s too complicated to explain this chat way
Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Since we don't have calls, could you please explain the problem with setting up a new HP printer?
I need to install new HP printer 6978 and don’t know how.
No worries, I will guide you through these steps. However, may I ask you, would you like to connect it to the phone or computer?
To both cell phone and iPad Air.
Alright, got it! May I ask you, do you have a Wi-Fi network connection at home?
Yes.
Great! So, let's walk through some steps.
Could you please take a look on your printer's display, what does it say?
It gives 2 options to copy document and for control panel tips.
Alright, could you please swipe with your finger from the top to the bottom? It will display a new menu
OK
Take your time, please
it show office jet pro 6070 w/ serial # and IP address. Mine is a 6978 model
Is it possible to take a photo and send it to me?
oK.
Take your time, please
How do I send photo? Thru this text?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Got the photo and will text but need ph. Where to send.
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 3009498
Thank you for the screenshot.
Did you get it?
Great! Could you please press on the WRENCH icon on the top left corner?
none look like a wrench. Which one is it
It's like tools or settings icon on the very top left corner
oK.
What next?
Do you see Network Setup option?
yes
Press on it, please
i did
Then select Wireless Settings -> then Wireless Setup Wizard
oK. Should I choose my Netgear 76
Great! If you see your Network, please select it
wants wireless password
Alright, could you enter it?
what is it
It's a password for your Wi-Fi
oh.
No worries, take your time
Oops! I accuse typed a bad letter. Do I repeat process
Yes, you have to enter it again, please
It worked.
Alright, is it saying 'connected' ?
Should I print start guide
May I ask you, does it say 'connected' ?
yes. It did.
Now I have 3 options
Alright, may I ask you are you chatting with me with iPhone or iPad?
iphone
Alright, may I ask you to take your iPad, please
ive got it.
Alright, could you please open any photo on your iPad?
No problem with that.
I can get pics.
I'm sorry, what do you mean? We have to try print photo from your iPad, may we try it?
Yes.
Give me a minute
Sure, take your time, please
it’s printing a pic of my dog. It’s gorgeous
ALright, great! So, you have to be connected to your home Wi-Fi then you will be able to print, *****
Great job!
let me try to print a pic from my phone before you hang up.
Sure, no worries, I'm here with you
However, make sure that your iPhone is connected to Wi-Fi, not a cellular
How to check that
Alright, no worries
- Open Settings on your iPhone
- Select Wi-FI
- Check if you have checkmark near your home Wi-Fi
It does have a check by my WiFi
Alright, thank you. May I ask you to print anything ?
I don’t understand your question
I'm sorry, could you please try to open any photo on your iPhone or document and select 'Print'?
I just did that. I printed a pic of my neighbor’s dog.
So, did you check it on your iPad and iPhone?
Yes. I’m so happy it all works.
Great. You did great job, *****
You did too. Thanks a million
Thank you for your time, can we consider this case as solved ?
absolutely and Tell your boss that I give you 5 stars for service.
Thank you, *****!
We are glad that you have resolved your issue using Howly!
No comments yet...
What about starting a discussion? Be the first to share your thoughts!
