Updated: May 23, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

I need to establish a new pass word for my mac computer.

Short summary:

  1. Click on the Apple menu in the top-left corner of your screen.
  2. From the dropdown menu, select "System Preferences."
  3. In the System Preferences window, locate and click on the "Users & Groups" option.
  4. In the Users & Groups window, you will see a list of user accounts on the left. Click on your user name.
  5. On the right side of the window, click on the small "Info" button next to your user name.
  6. A new window will appear. Click on the "Change Password" button.
  7. In the "Old Password" field, enter an incorrect password (since you don't remember your old password).
  8. Move to the "New Password" field and enter the password you want to set for your Mac.
  9. Confirm the new password by entering it again in the "Verify" field.
  10. If you have successfully entered the new password, it should accept it without showing an error message.
  11. Once the password is changed, close the window and exit System Preferences.

Hello, thank you for using Howly.
Do you have a password on your Mac now?


Customer Replay

I am sure I do but I have no idea what it is. I purchased a new printer and have to have a password from my mac to make it work

Top answer

Please follow the instructions

  1. On your Mac, choose Apple menu > System Settings, then click Users & Groups in the sidebar.
  2. Click the Info button next to your user name on the right.
  3. Click Change Password.
  4. Enter your current password if you have
Customer Replay

I have read and written down the instructions. I do not know if I can keep this chat while I try to follow the instructions?

Do not worry
You can get back to me by this link - https://howly.com/chat

Customer Replay

ok. At the bottom of my screen I see system preferences. I that where I begin?

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Yes, you are right

Customer Replay

Ok I am going to try now

Customer Replay

It wants me to put in the old password which I do not know. I put in a new password and I got a message that it was incorrect. How could it be incorrect when it was brand new. How can I put in an old password when I do no know it?

Got it
Please try to enter the wrong password in the Old Password field

Customer Replay

same deal. It prints in red wrong password above the new password

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Do you have another account on your mac?

Customer Replay


Can I ask you to try the password for your apple id or email, please?

Customer Replay

I think it worked.

Did you manage to change it?

Customer Replay

I think so because it did not give a response that said my password was incorrect.
I will try this new password when I attempt to install my printer.

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Got it
Do you have any additional questions I can help you with?

Customer Replay

Ok Thank you for you help. I will contact you again if I have further difficulty.

You are welcome!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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