Updated: March 19, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

I need to connect a printer to this cell phone

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What printer model do you have?

Customer Replay

HP office jet 3830

image


Got it
Can I have your cell phone model?

Customer Replay

Iphone 13

banner 3

Got it
Thanks
Are your printer and phone connected to the same Wi-Fi?

Customer Replay

yes

Customer Replay

*****

Is that the name of your Wi-Fi network, *****?

Customer Replay

Yes
That forward slash is not in wifi name

banner 6

Noted.
*****, can you please restart the printer, and then check the printer network connection status?

Customer Replay

checked

Is the printer connected?

Customer Replay

yes
It shows the wifi
I sent to you

It shows the name of your Wi-Fi network, right?

Customer Replay

yes

banner 9

Ok, great.
Make sure the iPhone is connected to Wi-Fi.
Check if the cartridges in your printer are installed, and the paper you want to print on is loaded in the correct paper tray.

  1. Open the item you want to print, and then tap the Share icon (three vertical dots).
  2. Scroll down the screen and select Print from the list of options.
  3. Select your printer, and then select print job settings such as paper size, number of copies, and page
    range.
  4. Tap Print.
Customer Replay

ok

Let me know how it goes, please!

Customer Replay

It worked
I printed what I needed

Great!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

No
but can I do this same process again if I need help

Sure.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat

Customer Replay

Thanks

You are welcome.

Customer Replay

Are we done

Do you have any additional questions I can help you with?

Get answers until you're satisfied

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