Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What printer model do you have?
HP office jet 3830
Got it
Can I have your cell phone model?
Iphone 13
Got it
Thanks
Are your printer and phone connected to the same Wi-Fi?
yes
Got it
*****
Is that the name of your Wi-Fi network, *****?
Yes
That forward slash is not in wifi name
Noted.
*****, can you please restart the printer, and then check the printer network connection status?
checked
Is the printer connected?
yes
It shows the wifi
I sent to you
It shows the name of your Wi-Fi network, right?
yes
Ok, great.
Make sure the iPhone is connected to Wi-Fi.
Check if the cartridges in your printer are installed, and the paper you want to print on is loaded in the correct paper tray.
ok
Let me know how it goes, please!
It worked
I printed what I needed
Great!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
No
but can I do this same process again if I need help
Sure.
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Thanks
You are welcome.
Are we done
Do you have any additional questions I can help you with?
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