
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
What printer model do you have?
What printer model do you have?

Got it
Can I have your cell phone model?
Can I have your cell phone model?
Customer Reply
Iphone 13

Got it
Thanks
Are your printer and phone connected to the same Wi-Fi?
Thanks
Are your printer and phone connected to the same Wi-Fi?
Customer Reply
yes

Got it
Customer Reply
*****

Is that the name of your Wi-Fi network, *****?
Customer Reply
Yes
That forward slash is not in wifi name
That forward slash is not in wifi name

Noted.
*****, can you please restart the printer, and then check the printer network connection status?
*****, can you please restart the printer, and then check the printer network connection status?
Customer Reply
checked

Is the printer connected?
Customer Reply
yes
It shows the wifi
I sent to you
It shows the wifi
I sent to you

It shows the name of your Wi-Fi network, right?
Customer Reply
yes

Ok, great.
Make sure the iPhone is connected to Wi-Fi.
Check if the cartridges in your printer are installed, and the paper you want to print on is loaded in the correct paper tray.
1. Open the item you want to print, and then tap the Share icon (three vertical dots).
2. Scroll down the screen and select Print from the list of options.
3. Select your printer, and then select print job settings such as paper size, number of copies, and page
range.
4. Tap Print.
Make sure the iPhone is connected to Wi-Fi.
Check if the cartridges in your printer are installed, and the paper you want to print on is loaded in the correct paper tray.
1. Open the item you want to print, and then tap the Share icon (three vertical dots).
2. Scroll down the screen and select Print from the list of options.
3. Select your printer, and then select print job settings such as paper size, number of copies, and page
range.
4. Tap Print.
Customer Reply
ok

Let me know how it goes, please!
Customer Reply
It worked
I printed what I needed
I printed what I needed

Great!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
Customer Reply
No
but can I do this same process again if I need help
but can I do this same process again if I need help

Sure.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
Customer Reply
Thanks

You are welcome.
Customer Reply
Are we done

Do you have any additional questions I can help you with?
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