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I messed up my tablet Galaxy 7" and it is downloading Google Drive
May I know your first name, please?
*****
Nice to meet you , *****
Can you please specify both the brand and the model of your laptop?
Galaxy 7" Tablet, but I don't have access as it is stuck in updating and has been for over an hour
Did you try turn it off ?
Yes, it is stuck in Loading
Can you please make a photo with phone of what you see now on your laptop?
And send the photo on email help@howly.com
I can and I will have my granddaughter send to you
Thanks.
Let me please know when after you send it.
It has been sent
Got it.
Let me check that.
I got it to restart
Thanks, see the photo.
Did it restart?
Yes it did
How is it going now ?
It has restarted but the files are not organized like they should be
Tell me please, what files?
games, setting, etc.
Can you please send the photo of that?
Yes, it is being sent
There are five pictures coming
Thanks.
One moment please.
We eliminated two pages, but still need more organization
Thanks, I see that.
To move the icons you need to tap and hold on it.
So then you can place them just like you want them to be.
I know how to do that
Good.
Clarify me please, what issue you still have with it.
I changed a screen in Forward day by day and it went to black and I don't know how to change it back to a white background, Do You?
Are you talking about app for daily spiritual practices?
Yes
My granddaughter just got it back to the white screen. I think that handles it for now and thanks for your help
Is there anything else I can do for you today?
Not that I know of, Thanks and have a wonderful day.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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