Updated: March 25, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I messed up my tablet Galaxy 7" and it is downloading Google Drive

I can't get out of it. I need help. I also messed up in Forward Day by Day by getting a black screen and settings.

May I know your first name, please?

Customer Replay


Nice to meet you , *****
Can you please specify both the brand and the model of your laptop?

Customer Replay

Galaxy 7" Tablet, but I don't have access as it is stuck in updating and has been for over an hour


Did you try turn it off ?

Customer Replay

Yes, it is stuck in Loading

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Can you please make a photo with phone of what you see now on your laptop?
And send the photo on email help@howly.com

Customer Replay

I can and I will have my granddaughter send to you

Let me please know when after you send it.

Customer Replay

It has been sent

Got it.
Let me check that.

Customer Replay

I got it to restart

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Thanks, see the photo.
Did it restart?

Customer Replay

Yes it did

How is it going now ?

Customer Replay

It has restarted but the files are not organized like they should be

Tell me please, what files?

Customer Replay

games, setting, etc.

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Can you please send the photo of that?

Customer Replay

Yes, it is being sent
There are five pictures coming

One moment please.

Customer Replay

We eliminated two pages, but still need more organization

Thanks, I see that.
To move the icons you need to tap and hold on it.
So then you can place them just like you want them to be.

Customer Replay

I know how to do that

Clarify me please, what issue you still have with it.

Customer Replay

I changed a screen in Forward day by day and it went to black and I don't know how to change it back to a white background, Do You?

Are you talking about app for daily spiritual practices?

Customer Replay

My granddaughter just got it back to the white screen. I think that handles it for now and thanks for your help

Is there anything else I can do for you today?

Customer Replay

Not that I know of, Thanks and have a wonderful day.

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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