Created: December 23, 2022

I messed up my tablet Galaxy 7″ and it is downloading Google Drive

I can't get out of it. I need help. I also messed up in Forward Day by Day by getting a black screen and settings.
Last Edit: January 6, 2023
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Chris Wolker
Chris Wolker Tech Expert & Writer
May I know your first name, please?
Customer Reply
*****
Chris Wolker
Chris Wolker Tech Expert & Writer
Nice to meet you , *****
Can you please specify both the brand and the model of your laptop?
Customer Reply
Galaxy 7" Tablet, but I don't have access as it is stuck in updating and has been for over an hourGalaxy 7" Tablet
Chris Wolker
Chris Wolker Tech Expert & Writer
Did you try turn it off ?
Customer Reply
Yes, it is stuck in Loading
Chris Wolker
Chris Wolker Tech Expert & Writer
Can you please make a photo with phone of what you see now on your laptop?
And send the photo on email help@howly.com
Customer Reply
I can and I will have my granddaughter send to you
Chris Wolker
Chris Wolker Tech Expert & Writer
Thanks.
Let me please know when after you send it.
Customer Reply
It has been sent
Chris Wolker
Chris Wolker Tech Expert & Writer
Got it.
Let me check that.
Customer Reply
I got it to restart
Chris Wolker
Chris Wolker Tech Expert & Writer
Thanks, see the photo.
Did it restart?
Customer Reply
Yes it did
Chris Wolker
Chris Wolker Tech Expert & Writer
How is it going now ?
Customer Reply
It has restarted but the files are not organized like they should be
Chris Wolker
Chris Wolker Tech Expert & Writer
Tell me please, what files?
Customer Reply
games, setting, etc.
Chris Wolker
Chris Wolker Tech Expert & Writer
Can you please send the photo of that?
Customer Reply
Yes, it is being sent
There are five pictures coming
Chris Wolker
Chris Wolker Tech Expert & Writer
Thanks.
One moment please.
Customer Reply
We eliminated two pages, but still need more organization
Chris Wolker
Chris Wolker Tech Expert & Writer
Thanks, I see that.
To move the icons you need to tap and hold on it.
So then you can place them just like you want them to be.
Customer Reply
I know how to do that
Chris Wolker
Chris Wolker Tech Expert & Writer
Good.
Clarify me please, what issue you still have with it.
Customer Reply
I changed a screen in Forward day by day and it went to black and I don't know how to change it back to a white background, Do You?
Chris Wolker
Chris Wolker Tech Expert & Writer
Are you talking about app for daily spiritual practices?
Customer Reply
Yes
My granddaughter just got it back to the white screen. I think that handles it for now and thanks for your help
Chris Wolker
Chris Wolker Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
Not that I know of, Thanks and have a wonderful day.
Chris Wolker
Chris Wolker Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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