Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
How are you connecting the screen? With HDMI?
How are you connecting the screen? With HDMI?
Customer Reply
Yes
Is the picture appearing on the second screen or nothing happens?
What is the model of your MacBook, *****?
What is the model of your MacBook, *****?
Customer Reply
Yes there is a picture and the MacBook top items
Okay. You just can't get there with a mouse?
Customer Reply
MacBook Pro 14"
Right
Right
Okay. Where do you have it located? Are you using it as additional screen?
Customer Reply
Can not move a new window over to it with the mouse
yes, by the side of my macbook
I used to be able to do it
yes, by the side of my macbook
I used to be able to do it
What if you try to move a window to another side of your MacBook's screen? I mean, if you are trying to get it to the left, can you move it to the right, *****?
Customer Reply
I was trying to move a new window to the right s, you want me to try and move it to the left?
Yes, I know it could be simple enough, but please give it a try
Customer Reply
Okay, please hold on
Sure
Customer Reply
Yes, it lets me move it to the left. But on the left really does not work the way my work station is
Okay. That's a good call. That means that service didn't damage anything
We will fix this issue with you now
I'd really appreciate if you will follow my instructions, *****
Open System Preferences > Displays > Arrangement – from there you can click and drag the screens to position them as you wish.
We will fix this issue with you now
I'd really appreciate if you will follow my instructions, *****
Open System Preferences > Displays > Arrangement – from there you can click and drag the screens to position them as you wish.
Customer Reply
Okay
Let me know the result, please!
Customer Reply
Sorry, where is system preferences
Should be on the top menu
click the System Settings icon in the Dock or choose Apple menu > System Settings
click the System Settings icon in the Dock or choose Apple menu > System Settings
Customer Reply
Do I find that in System Seetings
Yes, correct
Customer Reply
Okay I am in System Seetings
What is the MacOS do you have installed? I'd see the best related instructions for you
You should see Displays in the sidebar
You should see Displays in the sidebar
Customer Reply
Yes I clicked on Display
Arrangement is next
And you can move your external display with clicking and dragging
And you can move your external display with clicking and dragging
Customer Reply
Got it
Let me know the result
Customer Reply
Moved the screen to the right in Display
Okay
Give it a try
Give it a try
Customer Reply
It works, thank you
Excellent! Great news
Do you have any additional question I can help you with?
Do you have any additional question I can help you with?
Customer Reply
No, that was all I needed. Thank you
Alright! That was a pleasure to talk with you!
Thank you for choosing Howly!
If you have any additional questions, don't hesitate to contact us anytime.
Thank you for choosing Howly!
If you have any additional questions, don't hesitate to contact us anytime.
Customer Reply
Have a good rest of your day
Thanks! Have a great evening, *****
Customer Reply
Will do thank you
I hope we will chat again! Appreciate your time with me
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