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I just received my MacBook back from repair and I can not get it to recognize my second screen
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
How are you connecting the screen? With HDMI?
Yes
Is the picture appearing on the second screen or nothing happens?
What is the model of your MacBook, *****?
Yes there is a picture and the MacBook top items
Okay. You just can't get there with a mouse?
MacBook Pro 14"
Right
Okay. Where do you have it located? Are you using it as additional screen?
Can not move a new window over to it with the mouse
yes, by the side of my macbook
I used to be able to do it
What if you try to move a window to another side of your MacBook's screen? I mean, if you are trying to get it to the left, can you move it to the right, *****?
I was trying to move a new window to the right s, you want me to try and move it to the left?
Yes, I know it could be simple enough, but please give it a try
Okay, please hold on
Sure
Yes, it lets me move it to the left. But on the left really does not work the way my work station is
Okay. That's a good call. That means that service didn't damage anything
We will fix this issue with you now
I'd really appreciate if you will follow my instructions, *****
Open System Preferences > Displays > Arrangement – from there you can click and drag the screens to position them as you wish.
Okay
Let me know the result, please!
Sorry, where is system preferences
Should be on the top menu
click the System Settings icon in the Dock or choose Apple menu > System Settings
Do I find that in System Seetings
Yes, correct
Okay I am in System Seetings
What is the MacOS do you have installed? I'd see the best related instructions for you
You should see Displays in the sidebar
Yes I clicked on Display
Arrangement is next
And you can move your external display with clicking and dragging
Got it
Let me know the result
Moved the screen to the right in Display
Okay
Give it a try
It works, thank you
Excellent! Great news
Do you have any additional question I can help you with?
No, that was all I needed. Thank you
Alright! That was a pleasure to talk with you!
Thank you for choosing Howly!
If you have any additional questions, don't hesitate to contact us anytime.
Have a good rest of your day
Thanks! Have a great evening, *****
Will do thank you
I hope we will chat again! Appreciate your time with me
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