Updated: March 12, 2023
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by Anna Chernetska
Tech Expert & Writer
712 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, 4G/5G issues

I just received my MacBook back from repair and I can not get it to recognize my second screen

I can not move the mouse to the second screen

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
How are you connecting the screen? With HDMI?

Customer Replay


Is the picture appearing on the second screen or nothing happens?
What is the model of your MacBook, *****?

Customer Replay

Yes there is a picture and the MacBook top items

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Okay. You just can't get there with a mouse?

Customer Replay

MacBook Pro 14"


Customer Replay

Okay. Where do you have it located? Are you using it as additional screen?

Can not move a new window over to it with the mouse
yes, by the side of my macbook
I used to be able to do it

Customer Replay

What if you try to move a window to another side of your MacBook's screen? I mean, if you are trying to get it to the left, can you move it to the right, *****?

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I was trying to move a new window to the right s, you want me to try and move it to the left?

Customer Replay

Yes, I know it could be simple enough, but please give it a try

Okay, please hold on

Customer Replay


Yes, it lets me move it to the left. But on the left really does not work the way my work station is

Customer Replay

Okay. That's a good call. That means that service didn't damage anything
We will fix this issue with you now
I'd really appreciate if you will follow my instructions, *****
Open System Preferences > Displays > Arrangement – from there you can click and drag the screens to position them as you wish.

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Customer Replay

Let me know the result, please!

Sorry, where is system preferences

Customer Replay

Should be on the top menu
click the System Settings icon in the Dock or choose Apple menu > System Settings

Do I find that in System Seetings

Customer Replay

Yes, correct

Okay I am in System Seetings

Customer Replay

What is the MacOS do you have installed? I'd see the best related instructions for you
You should see Displays in the sidebar

Yes I clicked on Display

Customer Replay

Arrangement is next
And you can move your external display with clicking and dragging

Customer Replay

Let me know the result

Moved the screen to the right in Display

Customer Replay

Give it a try

It works, thank you

Customer Replay

Excellent! Great news
Do you have any additional question I can help you with?

No, that was all I needed. Thank you

Customer Replay

Alright! That was a pleasure to talk with you!
Thank you for choosing Howly!
If you have any additional questions, don't hesitate to contact us anytime.

Have a good rest of your day

Customer Replay

Thanks! Have a great evening, *****

Will do thank you

Customer Replay

I hope we will chat again! Appreciate your time with me

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