Updated: March 16, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

I just purchased a Canon Pro 200, have set it up, but can't get it to print

I am using a usb connection to a MacBook Pro.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Are you seeing any error messages when trying to print?

Customer Replay

yes, my computer says the printer is offline


Got you, sir. Have you tried any troubleshooting yourself yet?

Customer Replay

yes. I am trying to connect using usb cable

banner 3

Noted. Could you tell me what troubleshooting have you tried already, just so I know what was done and we can exclude the troubleshooting steps?

Customer Replay

When I got to LAN settings, there is no setting for USB

That could be because you need to set up LAN settings if you're printing using a network, since you're using a USB cable, the set-up looks a bit differently.

Customer Replay

So how do I set up with a USB cable?

We'll go through the process right now, no worries! Could you please tell me if the computer sees the printer?

Customer Replay

yes it does see it

banner 6

Very good.
Thank you for holding, *****! Since Apple computer quite often have an issue with printing while connected via USB cable Yes it does, but my old printer also appears.

Customer Replay

It says printer is offline when I try to print.

Do you use USB connection to print with your old printer, too?

Customer Replay


Could you please tell me if you're able to get to your new printer's queue window?

Customer Replay

Are you talking about the window located on the printer?

banner 9

Do you see a printer icon? You can click on it and view the queue window that way, make sure to choose Canon Pro 200.

Customer Replay

yes, the canon 200 is highlighted

Great, could you check what is the status of the print queue for this printer?

Customer Replay

It says default
When I try to print it says the printer is offline

Very well, so it's chosen as the default printer.
Let's try this way: go to Apple menu > System Settings, then click Printers & Scanners in the sidebar. Click the printer in the Printers list on the right, then click the Print Queue button.

Customer Replay

It is trying to print, but says the printer is offline.

Noted, thank you.

Customer Replay

It shows 2 printers, one is Canon Pro 200, the other is Canon Pro 200 Series

Could you tell me if the ON lamp on the printer is not blinking, is it solid?

Customer Replay

It is solid

*****, could you please try to delete this printer for now? We're going to try to connect it again.

Customer Replay


Great, let me know once you do it.

Customer Replay

Ok, it is deleted from my Mac

Good, please disconnect the printer from the computer, as well as remove the cable from the printer, too.

Customer Replay

Already done

Ok, now just to be 100% sure, turn off the printer and remove the power cord, let it sit for a full 60 seconds, and then reconnect again and turn it on.

Customer Replay

ok, I have disconnected and now turned it back on.

Great work! Now, please connect the computer and the printer together by the USB cable.

Customer Replay

OK, done

Very good. Now, from Apple menu > System Settings, click Printers & Scanners in the sidebar. Click the Add Printer, Scanner, or Fax button on the right. A dialog appears listing printers, please note it may take a minute or two for your printer to appear. Once you see it, please click on it to add the printer.

Customer Replay

It came up with the Pro 200 listed as the printer.

Ok, add the printer to your list, please.

Customer Replay

It is already listed as the printer

Oh, I see. Does it still display the status as "offline"? Can you try to print?

Customer Replay


Awesome! So happy to hear that :)

Customer Replay

Thanks for your help.

You're most welcome, happy to help!

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