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I have two Facebook Messenger accounts. Now, all of a sudden I can't access Messenger at all
Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you get my two accounts cleaned and up and running as quickly as possible please?
Facebook Messenger is always associated with the Facebook account itself. Can you enter the Facebook page that is associated with the messenger you need?
By the way, I have not received that email as yet!
Because if you can't enter the Facebook page, you were probably hacked.
So, can you enter it?
I'm able to log-in to my two Facebook accounts. But I think it's because I saved the Facebook passwords to my phone.
So you are able to log in to both?
Then yes, I suggest redownloading the messenger app. No, you will not lose all your contacts and conversations, since they are attached to facebook data, not to the storage on your phone.
I've entered both Facebook accounts, but when I click on the Messenger icon, that is when it starts flickering and giving me the distorted messages from Messenger stating that the passwords are no longer active or have been changed. I can't access Messenger at all
As I said, try to redownload the app. If it will still occurs, we will try to get rid of the error.
Do you want mee to reinstall the Messenger App now? Okay, please stand by.
Sure! Take your time.
Christine, it seems to have worked okay. I also linked one of the Messenger accounts to my Instagram account. Is that okay? And, how can repeat of this action be prevented again in the future please, as my two accounts have occasionally been hacked or comprised?
*****, may I ask you, is everything fine now?
Christine, as just said above: it seems to have worked okay. I also linked one of the Messenger accounts to my Instagram account. Is that okay? And, how can repeat of this action be prevented again in the future please, as my two accounts have occasionally been hacked or comprised?
Sure, let's do everything step-by-step, *****!
Sure!
It's OK to have Instagram and Facebook linked, no worries about that!
However, you have to keep in mind - never-ever open any links in Messanger or Instagram as these links, that you received in the messages might be with 'track code' and they can track your password
Okay, I understand. What about legitimate -looking links which I may receive on Messenger and/or WhatsApp for instance?
Unfortunately, *****, You can't check if it's legitimate or not ;(
So, you just need to remember - never open it, even in the case it was opened - never accept anything on that page
Oh, okay! Is my Security setting normally strong for both Apps? As I believe the Messenger isn't encrypted, but that WhatsApp messages are? Is that correct?
Sure, you are right, WhatsApp and Telegram are, probably, the most secured messengers
Because I've had similar Messenger compromising before, I presume via hacking, can it be prevented, and why does it happen often with Messenger?
Is it better to have just one Messenger account, and if so, is it possible for my two accounts be merged into one?
To hack someone - means that you shared your e-mail or phone number somewhere, and they hacked it
Unfortunately, it's impossible to merge accounts
Last question Christine, is it better to have just one Facebook account, and if so, is it possible for my two Facebook accounts be merged into one?
Unfortunately, it's impossible to merge accounts
You may use both accounts
Thanks Christine, you've been most helpful. I now know what to do should a similar event occur in the future. Cheers!
You are welcome, *****! Stay safe outside and stay safe on the Internet!
Is there anything else I can do for you today?
No, I think all is good. You've solved the issue and have answered by questions perfectly. You also take care. Thank you!
Thank you, *****!
Please feel free to contact us at any time. We'll be happy to help you.
I will for sure!
Thank you! Cheers
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