Created: January 11, 2023

I have replaced the drum of brother printer and now i get an error asking me to replace it again

Last Edit: January 23, 2023
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Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****
What device are you talking about?
Customer Reply
It's my printer
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Can you specify model of your printer?
Customer Reply
It's brother printer, but i don't remember the exact modelBrother
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You can see printers model on the bottom of the printer
Customer Reply
Found the sticker on the back of it, it's - MFC-L2710DW
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok, i see
What troubleshooting have you done so far?
Customer Reply
Just restarted it several times to no avail
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got it, allow me a moment, please, I'll think of what we can do
Did you try reseting the drum counter?
Customer Reply
Don't know how to do it...
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay, lets do it together
1.Make sure the machine is turned on.
2.Close the front cover.
3.Press OK and the Up arrow key at the same time.
4.Press OK to select Drum.
5.Press the Up arrow key to reset the drum counter.
Please, keep me posted.
Customer Reply
The error is gone now
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
Yes. Now it's not printing for some reason, the error is gone but not doing anything
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Try rebooting the printer
Customer Reply
Ok, now what?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Is it printing?
Customer Reply
Lemme try
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok
Customer Reply
Yes, it is now!
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Great!!
Do you have any additional questions I can help you with?
Customer Reply
No, I'm good for now, thanks for your time
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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