Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****
What device are you talking about?
What device are you talking about?
Customer Reply
It's my printer
Can you specify model of your printer?
Customer Reply
It's brother printer, but i don't remember the exact model
You can see printers model on the bottom of the printer
Customer Reply
Found the sticker on the back of it, it's - MFC-L2710DW
Ok, i see
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Just restarted it several times to no avail
Got it, allow me a moment, please, I'll think of what we can do
Did you try reseting the drum counter?
Did you try reseting the drum counter?
Customer Reply
Don't know how to do it...
Okay, lets do it together
1.Make sure the machine is turned on.
2.Close the front cover.
3.Press OK and the Up arrow key at the same time.
4.Press OK to select Drum.
5.Press the Up arrow key to reset the drum counter.
Please, keep me posted.
1.Make sure the machine is turned on.
2.Close the front cover.
3.Press OK and the Up arrow key at the same time.
4.Press OK to select Drum.
5.Press the Up arrow key to reset the drum counter.
Please, keep me posted.
Customer Reply
The error is gone now
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
Yes. Now it's not printing for some reason, the error is gone but not doing anything
Try rebooting the printer
Customer Reply
Ok, now what?
Is it printing?
Customer Reply
Lemme try
Ok
Customer Reply
Yes, it is now!
Great!!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
No, I'm good for now, thanks for your time
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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