Updated: March 22, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

I have replaced the drum of brother printer and now i get an error asking me to replace it again

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****
What device are you talking about?

Customer Replay

It's my printer

Can you specify model of your printer?

Customer Replay

It's brother printer, but i don't remember the exact model


banner 3
Customer Replay

You can see printers model on the bottom of the printer

Found the sticker on the back of it, it's - MFC-L2710DW

Customer Replay

Ok, i see
What troubleshooting have you done so far?

Just restarted it several times to no avail

Customer Replay

Got it, allow me a moment, please, I'll think of what we can do
Did you try reseting the drum counter?

banner 6

Don't know how to do it...

Customer Replay

Okay, lets do it together

  1. Make sure the machine is turned on.
  2. Close the front cover.
  3. Press OK and the Up arrow key at the same time.
  4. Press OK to select Drum.
  5. Press the Up arrow key to reset the drum counter.

Please, keep me posted.

The error is gone now

Customer Replay

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Yes. Now it's not printing for some reason, the error is gone but not doing anything

Customer Replay

Try rebooting the printer

banner 9

Ok, now what?

Customer Replay

Is it printing?

Lemme try

Customer Replay


Yes, it is now!

Customer Replay

Do you have any additional questions I can help you with?

No, I'm good for now, thanks for your time

Customer Replay

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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