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Updated: May 23, 2023
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Was it helpful?
I have just bought a new Versa 3 but it does not collect data on oxygen use and skin temp
Have I not loaded it correctly?
Short summary:
- Ensure the sensors are in contact: Make sure the sensors on the back of the Versa 3 watch are in direct contact with your skin. Check if there are any barriers like sweat, lotion, or dirt that may be obstructing the sensors.
- Clean the sensors: If there are any substances on the sensors, gently clean them using a soft, lint-free cloth. Ensure that the sensors are free from any residue or buildup.
- Wear the watch for at least three days: The Fitbit Versa 3 requires a minimum of three days of continuous wear before it starts collecting data on oxygen use and skin temperature. Wear the watch consistently for this duration.
- Check again after two more days: After wearing the Versa 3 for a total of three days, check if it has started collecting data on oxygen use and skin temperature. You should begin to see values and readings by this point.
Top answer
Hello, thank you for using Howly.
Please, make sure the sensors on the back of the watch are in contact with your skin. The sensors should be clean and free of any sweat, lotion, or dirt.
Customer Replay
The fitbit watch is brand new and clean
Tell me, please, for how long you've been using this Fitbit?
Customer Replay
1 day
Top answer
You need to wear your Versa 3 for three days before you start seeing values.
Please, check again after 2 days more
Customer Replay
OK
Is there anything else I can help you with now?
Customer Replay
no
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