Updated: April 05, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

I have forgotten my password, however the email attached to Paypal account no longer exists

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay


Nice to meet you, *****!

Customer Replay

You too

May I know what happened to the email you used to register with PayPal?


Customer Replay

i changed providers so I couldnt have that email anymore. That was a long time ago but I never bothered to change in paypal as I dont use it often

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Oh, I see

Customer Replay

I did get into paypal the other day on my phone no but now the phone no doesnt come up

We should be able to reset your password without the email, please allow me a moment and I'll send you the instructions!
Please follow those steps and let me know how it goes:

  1. Go to the password reset page here: https://www.paypal.com/authflow/password-recovery/
  2. Enter the email address you use for PayPal and click Next.
  3. Select how you want to complete PayPal's security check and click Next. You'll be shown some options.
Customer Replay

Many thanks I will give it a shot

No problem *****! Let me know if that works!

Customer Replay

Worked you wonderful man....

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I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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