Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****
Please allow me a moment to review the information you have provided so far. Also, feel free to reply with any additional details you think are necessary.
Please allow me a moment to review the information you have provided so far. Also, feel free to reply with any additional details you think are necessary.
Customer Reply
it is not connected to the internet
Understood, *****. Allow me a few minutes, please
Customer Reply
Visitor uploaded: Image.jpg
Please follow the steps below to try to fix the problem:
1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
Customer Reply
I tried that..... same effect It wont start in safe mode nor will it start with a CD
i waited aprox 5 mins each
i waited aprox 5 mins each
Understood
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Customer Reply
should I have waited longer
Please, thank you
Customer Reply
i did another restart and same as in pic sent ..one icon only...waiting longer....
Are you able to open Recovery Mode?
Customer Reply
no as I said, it wont start up in safe or extensions off it goes, so far and then stops....
Have you tried booting Mac OS 9 with Extensions Disabled? Hold down Shift after the Mac startup chime and see if you get to the desktop. Try running Disk First Aid
Customer Reply
Disc first aid runs when I do a std restart, however holding down the shift key by passes that and goes to a screen with a clock at the top on the right and a cursor but never goes beyod that....
Hold On. i did a reestart about 10 mins ago and it looks like it is starting up..... Hold on
Not sure why this hung up, perhaps I needed to wait longer as I am use to using an os10 machine. but still never has taken this long to start up and the icons always loaded quickly without delay, any reason you can think of that it would hang like thsat?
Hold On. i did a reestart about 10 mins ago and it looks like it is starting up..... Hold on
Not sure why this hung up, perhaps I needed to wait longer as I am use to using an os10 machine. but still never has taken this long to start up and the icons always loaded quickly without delay, any reason you can think of that it would hang like thsat?
What do you see now? Is it starting?
Customer Reply
yes everything is back to normal...It took over 15mins with one icon showing before the rest loaded and my screen came up... Doing a backup now
Thanks for trying.
Thanks for trying.
Great! I think it was some kind of glitch. But also could be hardware or software (a lot of apps are loaded at the startup).
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
no i appreciate you helping
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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