Hello, thank you for using Howly.
Do you see any error messages?
No error message.
So, when you command Epson printer to print, it just does not start the process, right?
If I set up the document on preview it shows on the computer monitor but when I try to print I am just getting some black marks across the paper.
Have you checked the ink level?
It's topped up with ink. I have checked the print head etc.
Okay, thank you for clarifying.
Have you tried aligning the print head?
yes
Okay, good thinking!
Did you check if the nozzles are clogged?
Not clogged.
Okay, just in case, let's test it out. I will guide you on this. How does that sound?
good
Please, try the following:
Let me know when you have done this.
I have done that. Printed blank page
If most lines are missing or not printed, this indicates most nozzles are clogged. Select No to exit the nozzle check feature. Would you like to try Power cleaning? It helps in those kinds of situations.
It's just cleaning. Will let you know when done. Saying it takes 3 mins.
It should be called Power Cleaning on your display. Is it not?
Bingo! It's printed something.
Okay, good!
Thanks for your help.
Have a good day.
Please, try printing anything else, and let me know about the results.
I just want to be sure that the problem is now gone.
I have printed something else and it's has worked. Thanks again for your help. Cheers.
Thank you for choosing our service! Should you have any further questions or requests, do not hesitate to get in touch with us again. We’re more than happy to offer additional support whenever needed.
Thanks.
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