Created: February 13, 2023

I have an epson xp-4105 printer and after laptop repair now it wont print, it keeps saying driver unavailable

Last Edit: February 13, 2023
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Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Nice to meet you, *****!
Is there any error with "driver unavailable" or just that?
Customer Reply
just that
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Got it
What model is your laptop?
Customer Reply
Lenovo
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Okay, and what is the model?
Customer Reply
8IH5
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Thank you
Customer Reply
sorry81H5
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Okay
What troubleshooting have you done so far?
Customer Reply
I removed the printer, tried to reload. Tried several time to download the driver, no luck.
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
So now you can’t install the drivers for your Epson xp-4105, am I right?
Customer Reply
yes
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
I see
What was the issue? Why the installation haven’t succeeded?
Customer Reply
dont know
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Can you send a screenshot of the issue, please?
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 322796
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Thank you for the screenshot.
Customer Reply
it seems connected to one note whatever that is
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Tell me please have you clicked on "Yes" ?
Customer Reply
I think I did
dont have that screen anymore
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Have you tried print again?
Customer Reply
yes, still "driver unavailable"
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Can you please follow same steps before after which you got that screen with "Yes and No"?
Customer Reply
yes, dont know how to get back to that screen, sorry
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Tell me please do you have Windows 11 or 10?
Customer Reply
how do I determine that
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Do you have the Windows icon at the very left bottom corner?
On your screen.
Customer Reply
I apologize, not very well computer savvy
yes
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Okay.
Click please on this link :
https://ftp.epson.com/drivers/XP4100_Lite_NA.exe
It will start a downloading.
Let me know if it did.
Customer Reply
it did
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Click please on that file and follow on-screen steps to install it.
Customer Reply
asked if i want to switch out of s mode
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Can you please make the screenshot of that?
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 1148143
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Thank you for the screenshot.
Can you please send the screenshot of where "asked if i want to switch out of s mode"?
Customer Reply
yep
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Good.
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 128625
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
You can close that window.
And open installation window back
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 318840
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Try please printing again.
Customer Reply
printer is not an option in the print menu
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 159333
i do that and it keeps taking me to this
doesnt give me a button to push to install
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Got it.
On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation.
In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store.
On the Switch out of S mode page that appears in the Microsoft Store, select the Get button.
Can you please follow steps above to turn off S mode?
Customer Reply
switched off s mode, now what
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Now install that file again.
The last one
Customer Reply
downloading
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Good.
Let me know how everything is going.
Customer Reply
works, awesome, woohoo, thanks so much for your diligence and patience, greatly appreciated!!!
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Great!
I am so pleased to see your issue got resolved!
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