
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Is there any error with "driver unavailable" or just that?
Is there any error with "driver unavailable" or just that?
Customer Reply
just that

Got it
What model is your laptop?
What model is your laptop?
Customer Reply
Lenovo

Okay, and what is the model?
Customer Reply
8IH5

Thank you

Okay
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
I removed the printer, tried to reload. Tried several time to download the driver, no luck.

So now you can’t install the drivers for your Epson xp-4105, am I right?
Customer Reply
yes

I see
What was the issue? Why the installation haven’t succeeded?
What was the issue? Why the installation haven’t succeeded?
Customer Reply
dont know

Can you send a screenshot of the issue, please?
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 322796
Type: image/png
Size: 322796

Thank you for the screenshot.
Customer Reply
it seems connected to one note whatever that is

Tell me please have you clicked on "Yes" ?
Customer Reply
I think I did
dont have that screen anymore
dont have that screen anymore

Have you tried print again?
Customer Reply
yes, still "driver unavailable"

Can you please follow same steps before after which you got that screen with "Yes and No"?
Customer Reply
yes, dont know how to get back to that screen, sorry

Tell me please do you have Windows 11 or 10?
Customer Reply
how do I determine that

Do you have the Windows icon at the very left bottom corner?
On your screen.
On your screen.
Customer Reply
I apologize, not very well computer savvy
yes
yes

Okay.
Click please on this link :
https://ftp.epson.com/drivers/XP4100_Lite_NA.exe
It will start a downloading.
Let me know if it did.
Click please on this link :
https://ftp.epson.com/drivers/XP4100_Lite_NA.exe
It will start a downloading.
Let me know if it did.
Customer Reply
it did

Click please on that file and follow on-screen steps to install it.
Customer Reply
asked if i want to switch out of s mode

Can you please make the screenshot of that?
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 1148143
Type: image/png
Size: 1148143

Thank you for the screenshot.
Can you please send the screenshot of where "asked if i want to switch out of s mode"?
Can you please send the screenshot of where "asked if i want to switch out of s mode"?
Customer Reply
yep

Good.
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 128625
Type: image/png
Size: 128625

You can close that window.
And open installation window back
And open installation window back
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 318840
Type: image/png
Size: 318840

Try please printing again.
Customer Reply
printer is not an option in the print menu

Open please this link
https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-4105/s/SPT_C11CG33202#panel-drivers-2-3
And install that file after downloading.
https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-4105/s/SPT_C11CG33202#panel-drivers-2-3
And install that file after downloading.
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 159333
i do that and it keeps taking me to this
doesnt give me a button to push to install
Type: image/png
Size: 159333
i do that and it keeps taking me to this
doesnt give me a button to push to install

Got it.
On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation.
In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store.
On the Switch out of S mode page that appears in the Microsoft Store, select the Get button.
Can you please follow steps above to turn off S mode?
On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation.
In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store.
On the Switch out of S mode page that appears in the Microsoft Store, select the Get button.
Can you please follow steps above to turn off S mode?
Customer Reply
switched off s mode, now what

Now install that file again.
The last one
The last one
Customer Reply
downloading

Good.
Let me know how everything is going.
Let me know how everything is going.
Customer Reply
works, awesome, woohoo, thanks so much for your diligence and patience, greatly appreciated!!!

Great!
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
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